Subject: Ticket Assigned - Conversation with mohammadilyas kherani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 14:43:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammadilyas kherani mohammadilyas kherani                    Customer:  Hello Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi mohammadilyas kherani, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi mohammadilyas kherani, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Mohammad, I'm Ziena, How can I assist you today? Customer:  Can you please check Customer:  Why nobody has picked up the 3 return Agent:  Accept our apologies for the inconvenience caused. Agent:  Please allow me a moment to check this for you. Customer:  Please Agent:  Thank you for allowing me the time to check. I appreciate your patience. Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service Customer:  Are you there? Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi mohammadilyas kherani, what do you need help with? Customer:  ? Returns Process Bot:   Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:31 PM, 26th Sep                   Abdulqader                   Hi mohammed, thank you for contacting us. This's kader We would be happy to help you.           06:31 PM, 26th Sep                     mohammadilyas kherani                    Hello           06:32 PM, 26th Sep                     mohammadilyas kherani                    Last to last week i have requested 3 parcels for return           06:33 PM, 26th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:33 PM, 26th Sep                     mohammadilyas kherani                    Nobody has arrived for pickup           06:33 PM, 26th Sep                     mohammadilyas kherani                    May i know the reason?           06:33 PM, 26th Sep                   Abdulqader                   Could you please share your order number so that I can assist you further?           06:35 PM, 26th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:38 PM, 26th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           06:41 PM, 26th Sep                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:43 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4923714