Subject: Ticket Assigned - Conversation with chrisan fernandes
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 13:50:34 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chrisan fernandes chrisan fernandes                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  chrisan fernandes Bot:  Hi chrisan fernandes, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567844151 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Chrisan ,Good Day, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Hi shohaib I have requested for return but the products are not yet collected Agent:  please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971567844151). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further Customer:  Ok Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:34 PM, 26th Sep                   Abdulqader                   Hi Chrisan, thank you for contacting us. This's kader We would be happy to help you.           05:36 PM, 26th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:37 PM, 26th Sep                   Abdulqader                   We can see that you are contacting us regarding your order 9585134215?           05:38 PM, 26th Sep                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED146.78) on (  9/10/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:39 PM, 26th Sep                     chrisan fernandes                    No           05:40 PM, 26th Sep                     chrisan fernandes                    It's another order           05:40 PM, 26th Sep                     chrisan fernandes                    9586978456           05:41 PM, 26th Sep                     chrisan fernandes                    It's my friends           05:41 PM, 26th Sep                     chrisan fernandes                    And she is struggling to get a solution           05:41 PM, 26th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:41 PM, 26th Sep                     chrisan fernandes                    Since I had referred her and spoke so highly about online purchase with u guys she went ahead first time and is having great difficulty           05:42 PM, 26th Sep                     chrisan fernandes                    Please help           05:42 PM, 26th Sep                     chrisan fernandes                    So that just like me she can have a smooth experience with you guys and continues to shop online with you           05:42 PM, 26th Sep                   Abdulqader                   please accept our sincere apologies for this unexpected delay.we would like to inform you that your issue has been raised and this is your complaint number 4915849           05:43 PM, 26th Sep                   Abdulqader                   We are really sorry for the unexpected experience that you had while shopping with us. However, we would Like To update you that our concern team doing their best to sort this issue for you as well This is Definitely not The kind of experience we Offer As we Can see that takes more than usual to be fix It.           05:44 PM, 26th Sep                     chrisan fernandes                    Exactly because I've always had a smooth experience           05:44 PM, 26th Sep                     chrisan fernandes                    Please help and look into this on top priority           05:45 PM, 26th Sep                     chrisan fernandes                    Will I get a call or how will this be resolved?           05:45 PM, 26th Sep                   Abdulqader                   I understand your frustration here if I was in your situation I would be feeling the same Please Accept our Deepest Apology and I assured you that will fix it very soon Kindly expected that Within A few days           05:48 PM, 26th Sep                   Abdulqader                   we will be on touch with you and contact you on your email           05:48 PM, 26th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           05:48 PM, 26th Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:50 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4923412