Subject: Ticket Assigned - Conversation with rasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Sep 2022 13:10:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rasha rasha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  rasha Bot:  Hi rasha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8187582204 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0924220007596     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096566011037 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ok Agent:   Hi Rasha, thank you for contacting us. I'm Mohammed .I will be happy to help you. Customer:  Please my order status is delivered Customer:  But it is not Customer:  Items from Order# 8187582204 AWB FP0924220007596 are out for delivery today, please be available to receive it. Track it https://centrepoint.app.link/7v6ZUh6JAtb Customer:  Can you please help Customer:  Hello ? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Customer:  Why status is delivered Customer:  Do you have number for the driver Customer:  Hi ? Customer:  wanna understand what happened Agent:  There is an issue on that we will check and update you through your email id [email-masked] Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Please whrre smy order Customer:  IMAGE Agent:  Hi Rasha, Thank you for contacting us. My name is badri , I will be happy to assist you. Agent:  We can see that you are contacting us for the Order ID  .8187582204 Agent:  The order has been delayed because our courier team was unable to reach you at your registered contact number. Could you confirm an updated number where we can reach out to you?+96566011037 Agent:  The item has been scheduled for delivery within the next 1-2 days. It is on time as of right now.Our courier team will get in touch with you prior to delivery Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:53 PM, 26th Sep                   Abdulqader                   Hi, Rasha thank you for contacting us. This's kader We would be happy to help you.           04:54 PM, 26th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:54 PM, 26th Sep                     rasha                    My order didnt delver yesterday and again today is late           04:55 PM, 26th Sep                     rasha                    Hi! Your order number 8187582204 is out for delivery. Track at https://tracking.fareye.co/tracking?1InSg1LeWC4+Fm+5gXwNhVr0bO79sLknLiB3fvHdzcxkYD6kP9gIw2pY56JY8wt4#/ Stay Happy           04:55 PM, 26th Sep                     rasha                    I need my order urgently           04:55 PM, 26th Sep                   Abdulqader                   Is this contact number is right +96566011037 ?           04:57 PM, 26th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           04:59 PM, 26th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:02 PM, 26th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:04 PM, 26th Sep                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:08 PM, 26th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4923141