Subject: New Reply Received - order number 4687017692 delivered now and both item is broken ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Sep 2022 11:49:06 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  order number 4687017692 delivered now and both item is broken ?   Ticket comment <div style="direction: ltr">Hi </div>
<div style="direction: ltr">Good afternoon </div>
<div style="direction: rtl">
<pre class="tw-data-text tw-text-large JgzqYd RES9jf tw-ta" id="tw-target-text" dir="ltr" style='font-size: 24px; line-height: 32px; border: none; padding: 10px 0.14em 10px 0px; position: relative; resize: none; font-family: "Google Sans", Roboto, "Helvetica Neue", Arial, sans-serif; overflow: hidden; width: 396px; word-wrap: break-word; color: rgb(23, 26, 29); -webkit-tap-highlight-color: rgba(255, 255, 255, 0)'><span class="Y2IQFc" lang="en"><br></span></pre>
<pre class="tw-data-text tw-text-large JgzqYd RES9jf tw-ta" id="tw-target-text" dir="ltr" style='font-size: 24px; line-height: 32px; border: none; padding: 10px 0.14em 10px 0px; position: relative; resize: none; font-family: "Google Sans", Roboto, "Helvetica Neue", Arial, sans-serif; overflow: hidden; width: 396px; word-wrap: break-word; color: rgb(23, 26, 29); -webkit-tap-highlight-color: rgba(255, 255, 255, 0)'><span class="Y2IQFc" lang="en">This is the worst experience I've ever had on online orders
I paid and received the product and it was damaged and you returned the amount that was paid in a wallet at the Center Point website
And when I re-order again, I receive the product and ask me to pay the delivery amount of 10 Qatari riyals, which was paid when we receiving the damaged product. This is your fault, and I am not the person who is supposed to pay</span></pre>
<pre class="tw-data-text tw-text-large JgzqYd RES9jf tw-ta" id="tw-target-text" dir="ltr" style='font-size: 24px; line-height: 32px; border: none; padding: 10px 0.14em 10px 0px; position: relative; resize: none; font-family: "Google Sans", Roboto, "Helvetica Neue", Arial, sans-serif; overflow: hidden; width: 396px; word-wrap: break-word; color: rgb(23, 26, 29); -webkit-tap-highlight-color: rgba(255, 255, 255, 0)'>I rejected the new items and I want receive the  cash money back to me </pre>
</div>
<img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDY1NDc2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6_lgc-v8txjot4Zvo96WipBeeO875poRidNHNYfD-Ss" data-id="2044000654763"><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 Sep 2022, at 11:26 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">
<div>Hi Salwaee,<br><br><br><br>
</div>
<div>Your friends,</div>
<div>The Centrepoint Support Team</div>
<div>  
</div>
<div class="freshdesk_satisfaction_survey">
  <div style="width: 100%;font: 13px 'Helvetica Neue', Helvetica, Arial, sans-serif">
      <hr style="height:0;border:0;margin-top:20px;border-top:1px solid #ccc">
    <span style="font-family: Arial, sans-serif; color: #333;font-weight:bold">
      <div> How would you rate your overall experience?</div>
    </span>
    <table cellspacing="0" cellpadding="0" style="table-layout:fixed; margin-top:10px">
    <tbody>
<tr>
            <td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#4e8d00"></td>
            <td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#f1db16"></td>
            <td style="width: 14.28%; border-right: 2px #fff solid; padding:0; height:8px; background-color:#e7340f"></td>
    </tr>
    <tr>
          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#e6efdd">
            <a href="https://helpae.centrepointstores.com/support/custom_surveys/b1974f77d1a33aca8b3285f78a6e0f4f/extremely_happy/new" rel="noreferrer" target="_blank" style="margin:0; padding:5px; text-decoration:none; display:block">Extremely satisfied</a>
          </td>
          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#fdfae2">
            <a href="https://helpae.centrepointstores.com/support/custom_surveys/b1974f77d1a33aca8b3285f78a6e0f4f/neutral/new" rel="noreferrer" target="_blank" style="margin:0; padding:5px; text-decoration:none; display:block">Neither satisfied nor dissatisfied</a>
          </td>
          <td style="width: 14.28%;  border-right: 2px #fff solid; text-align:center; padding: 16px 0px; background-color:#fce3e0">
            <a href="https://helpae.centrepointstores.com/support/custom_surveys/b1974f77d1a33aca8b3285f78a6e0f4f/extremely_unhappy/new" rel="noreferrer" target="_blank" style="margin:0; padding:5px; text-decoration:none; display:block">Extremely dissatisfied</a>
          </td>
    </tr>
  </tbody>
</table>
  </div>
</div>

<br><div></div> </div>
<br>

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4901585