Subject: Ticket Assigned - Conversation with Fasih Rana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 13:45:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fasih Rana Fasih Rana                    Hello           05:38 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            05:38 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    Hello Fasih Rana , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:38 PM, 22nd Sep                     Fasih Rana                    1           05:38 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           05:38 PM, 22nd Sep                     Fasih Rana                    9587291358           05:38 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery             05:39 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:39 PM, 22nd Sep                     Fasih Rana                    2           05:39 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:39 PM, 22nd Sep                     Fasih Rana                    1           05:39 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                   Please enter your email address           05:39 PM, 22nd Sep                     Fasih Rana                    [email-masked]           05:39 PM, 22nd Sep                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           05:39 PM, 22nd Sep                   Abdulqader                   Hi Fasih, thank you for contacting us. This's kader We would be happy to help you.           05:40 PM, 22nd Sep                     Fasih Rana                    Hello Kader           05:40 PM, 22nd Sep                     Fasih Rana                    I need your help           05:40 PM, 22nd Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:40 PM, 22nd Sep                     Fasih Rana                    Okay no problem           05:40 PM, 22nd Sep                     Fasih Rana                    I placed one order           05:40 PM, 22nd Sep                     Fasih Rana                    However I have 2 different order numbers           05:41 PM, 22nd Sep                     Fasih Rana                    So I’m confused           05:41 PM, 22nd Sep                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9587291358) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9587292287).  The payment has been captured only once from your account which is for the new successfully placed order.           05:41 PM, 22nd Sep                   Abdulqader                   Please note the expected delivery date on  24-09-2022.           05:42 PM, 22nd Sep                     Fasih Rana                    Ahh okay           05:42 PM, 22nd Sep                     Fasih Rana                             05:42 PM, 22nd Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           05:42 PM, 22nd Sep                     Fasih Rana                    Sorry if it feels like I’m repeating myself           05:43 PM, 22nd Sep                     Fasih Rana                    So this is for the order that did not go through           05:43 PM, 22nd Sep                     Fasih Rana                    And this is the one that did go through           05:44 PM, 22nd Sep                     Fasih Rana                    Show I wait for another email           05:44 PM, 22nd Sep                     Fasih Rana                    That will inform me that my order did go through?           05:44 PM, 22nd Sep                   Abdulqader                   please accept our sincere apologies for this Kindly note the order is placed successfully with new order number 9587292287           05:44 PM, 22nd Sep                     Fasih Rana                    Should* I wait           05:44 PM, 22nd Sep                     Fasih Rana                    Understood           05:44 PM, 22nd Sep                     Fasih Rana                    Thank you very much for your time ??           05:44 PM, 22nd Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           05:45 PM, 22nd Sep                     Fasih Rana                    Not at this time thank you           05:45 PM, 22nd Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:45 PM, 22nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4906176