Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Sep 2022 14:53:37 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Max Team,</div>
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<div>Only some of my items were collected on the 15th - only 11 out of 14 items were collected. As mentioned before, the driver did not want to take all 14 items and instead took just 11. There are 3 pending items that need to be collected. This has been explained many times via email, app and over the phone. I received the text today regarding refund of other items, thanks.</div>
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<div>When will the 3 remaining items also be collected please?</div>
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<div>Regards,</div>
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<div>Jacob.</div>
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<br><br>18:06, 20 September 2022, Max &lt;[email-masked]&gt;:<br><blockquote class="210e7a848e8fcb45wmi-quote"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Jacob,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please note that according to returns tracking ID: RP<span class="1f1ea193f6735cf0wmi-callto">091522001615</span> , we can see that your items were collected from you on 15/09/2022.We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team<
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880775