Subject: Ticket Assigned - Conversation with amal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 11:42:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amal amal                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  amal Bot:  Hi amal, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Paid by debit card "NAPS"- card issuer may take an additional 2-15 business days to process the transaction.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097455350990            03:27 PM, 18th Sep                     amal                    Ok           03:28 PM, 18th Sep                   Abdulqader                   Hi Amal, thank you for contacting us. This's kader We would be happy to help you.           03:30 PM, 18th Sep                     amal                    Hello           03:30 PM, 18th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:30 PM, 18th Sep                     amal                    I have 3 orders that I have returned and still waiting for its refund           03:30 PM, 18th Sep                     amal                    One of them is long time ago           03:30 PM, 18th Sep                     amal                    Since August           03:31 PM, 18th Sep                     amal                    And nothing back in my bank account!           03:31 PM, 18th Sep                     amal                    I called two days ago they said it shall be in my bank account in two days and nothing yet           03:31 PM, 18th Sep                     amal                    Please update me with my return           03:31 PM, 18th Sep                   Abdulqader                   regarding order  4685665431 We would like to inform you that we have processed the refund of amount (168.32 QAR) on (9/12/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:32 PM, 18th Sep                   Abdulqader                   regarding order 4685665431 We would like to inform you that we have processed the refund of amount (QAR89.09) on (  9/2/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:34 PM, 18th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           03:35 PM, 18th Sep                     amal                    #4683597097 what about this order? It’s been already more than 14 days           03:35 PM, 18th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:36 PM, 18th Sep                     amal                    Ok           03:37 PM, 18th Sep                   Abdulqader                   We would like to inform you that we have processed the refund amount (QAR237.83  )order number (4683597097   )with a reference number ( 223919326021 ), please contact with Please contact your bank and provide them with the mentioned reference number.           03:40 PM, 18th Sep                   Abdulqader                            03:40 PM, 18th Sep                     amal                    So it’s already refunded right?           03:40 PM, 18th Sep                   Abdulqader                   Yes with a reference number ( 223919326021 )           03:41 PM, 18th Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           03:41 PM, 18th Sep                     amal                    No thanks           03:42 PM, 18th Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:42 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4888919