Subject: Ticket Assigned - Conversation with amani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 11:31:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amani amani                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  amani Bot:  Hi amani, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0506898855 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Hello! Agent:  Hi Amani, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  Hello, I contacted you two times before about my refund for the two items I returned. Every time you say that you forwarded my issue to the finance and nothing happens. Please do something this time. I want my refund. It is been more than two weeks now. Customer:  Are you here? Agent:  I do apologise for that, as i checked the issue still working on it by the concern team. Customer:  Working on what exactly! Customer:  The agent came and took the items but in the order history it doesn't mention he picked it! Customer:  I am a customer of Max for long years and I didn't expect this, would ever happen! You are know by your quick customer service Agent:  I am truly sorry for that .This is not the issue we wan't our customer to have . Customer:  Okay, what is the solution? I want my refund Agent:  We will follow up the issue again with the concern team and do the needful to solve the issue in the earliest. Customer:  Your colleague said this to me last time to end the conversation Customer:  Please give me phone number to contact Customer:  I need to call the finance manger Customer:  Please give me a number I can call to follow up on my refund Agent:  You can follow up the issue with the complaint number: 4871074 Agent:  Is there is any thing else i can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful evening. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:22 PM, 18th Sep                   Abdulqader                   Hi Amani, thank you for contacting us. This's kader We would be happy to help you.           03:23 PM, 18th Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:23 PM, 18th Sep                     amani                    Hello, I contacted you three times before about my refund for the two items I returned. Every time you say that you forwarded my issue to the finance and nothing happens. Please do something this time. I want my refund. It is been more than two weeks now.           03:24 PM, 18th Sep                   Abdulqader                   We request you to please allow us some time           03:25 PM, 18th Sep                     amani                    Okay           03:25 PM, 18th Sep                   Abdulqader                   You are contacting us regarding 9584733570           03:27 PM, 18th Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           03:29 PM, 18th Sep                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:31 PM, 18th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4888865