Subject: [JIRA] Neha K mentioned you on REL-159564
From: "Neha K (Jira)" <[email-masked]>
To: "Abdulqader Ahmed" <[email-masked]>
Date: Thu, 08 Sep 2022 07:47:27 +0000

Neha K *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-159564 Refund -Issue - 6157011982 

Neha K *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYTJjYWY4YjVhNWJiNDc3Njk4NmEyMDJhYWQ0NTdmNTciLCJwIjoiaiJ9 )

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REL-159564 ( https://landmark.atlassian.net/browse/REL-159564?atlOrigin=eyJpIjoiYTJjYWY4YjVhNWJiNDc3Njk4NmEyMDJhYWQ0NTdmNTciLCJwIjoiaiJ9 )

Refund -Issue - 6157011982 ( https://landmark.atlassian.net/browse/REL-159564?atlOrigin=eyJpIjoiYTJjYWY4YjVhNWJiNDc3Njk4NmEyMDJhYWQ0NTdmNTciLCJwIjoiaiJ9 )
Neha K 11:47 AM GST

Hi @Abdulqader Ahmed ,

We tried processing refund for the correct amount. However, Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, We will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-159564?atlOrigin=eyJpIjoiYTJjYWY4YjVhNWJiNDc3Njk4NmEyMDJhYWQ0NTdmNTciLCJwIjoiaiJ9 )

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