Subject: New Reply Received - Call back
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 06 Sep 2022 14:11:43 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Call back  Ticket comment <div class="ydp8e72aeeeyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif">Good Afternoon</div>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif">Please note that Sukran points used in the transaction canceled by you is not refunded yet , as you stated in your last email that the points will be refunded after 14 days from 5th July which never happened  kindly check and advise .</div>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif">Thanks</div>
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<div dir="ltr" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif">Mohamed Ahmed </div>
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<div>On Thursday, July 14, 2022 at 01:45:36 a.m. GMT+4, Babyshop &lt;[email-masked]&gt; wrote:
                
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Mohamed,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We see that you are contacting regarding the Shukran points. <br><br>We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date 7/5/22.<br><br>Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team </div></div></div>

	

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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4577435