Subject: Note Added - [#4742894]
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 20:52:20 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4742894    Subject:     Requester: Fadi Mansour    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMECBD9A7F2CF84F979D0BF62873ACCFD1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Christopher</span></a>
<a id="OWAAM1540910375B5499CBB2410B323C30A18" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Customer received damage item; video attached. Please replace this with fresh piece asap.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, 21 August 2022 11:50 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4742894] -</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please assist us with this.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order id: 9582127729</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order date: Aug 14, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking id: 102633488</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item id: 157052123 - - Twist Car Wheel Toy</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue description: The customer is complaining that he\she received damaged item, please check the attached video and advise.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer's name: FADI MANSOUR</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer's contact number: +971559443459</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aya.</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4742894:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2043374389691'>20220819_142422.mp4</a>