Subject: New Reply Received - I cant log in to my account
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Aug 2022 11:31:00 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  I cant log in to my account  Ticket comment <div>I can’t understand this because I ordered some stuff through the app and I received them and i still have around 40 QR in my account wallet.
</div>
<div>
<br>
</div>
<div>But when i login to my account I didn’t find the money.</div>
<div>I will send to you a screenshot for the SMS I received on my mobile from you when the stuff was arriving to me with the ( ORDER NUMBER ) in it, you can check by using this to know from which account i ordered this stuff .<br>
<br>
<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NDE0NzYyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vdavh7zt_Zbhi6YyLu8DOB8mIJVR149Zwb6nxFa6Uto" data-id="2043374147629">
</div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br>
</span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Thanks</span></div>
<div>
<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br>
</span>
<div dir="ltr">Sent by 
<div><span style="font-size: 13pt">Dr. Mohammad Kanaa</span></div>
</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 23 Aug 2022, at 5:16 AM, Max &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">
Hi Mohammad,,</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<br style="box-sizing: border-box">
</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
Thank you for your patience.</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<br style="box-sizing: border-box">
</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">
We sincerely apologize for the delay in getting back to you however, we have heard back from our technical team at this time and they have advised us that your email ID provided is not registered We would request you to sign up with a new account and enjoy
 shopping as well.</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<br style="box-sizing: border-box">
</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">
We appreciate your understanding and cooperation with us.</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<br style="box-sizing: border-box">
</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
Your Friends,</div>
<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
The Support Team</div>
</div>
</div>

</div>
</div>
</blockquote>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4749620