Subject: Note Added - [#4719500] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Aug 2022 08:21:34 +0000

Hi ,    Eman Helmy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4719500    Subject:  Returns   Requester: Mahra AlBlooshi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Thank you <a id="OWAAMC7BA4050986F46E58FD6BCB48B621C56" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yanal Anz</span></a>
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<div class="MsoNormal">Dear <a id="OWAAM73425C7F4FEB4BBEAA0C7778AF01249D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>
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<div class="MsoNormal">Kindly note that there is no collection reference on system submitted from your end while generating the AWB and that’s why collection didn’t take place till now .</div>
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<div class="MsoNormal">Please submit pick up request on system and share the reference with me so we can do the needful .</div>
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<div class="MsoNormal"><img width="1173" height="189" style="width:12.2222in;height:1.9722in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzU5MDIxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d6OxdOAg_rdVt0tw0LQUcqn9hbUM1rJ1xSCJZfz_brY" data-id="2043373590219"></div>
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<div class="MsoNormal">Best Regards ,</div>
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<div class="MsoNormal">Eman Helmy  </div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Customer Success Specialist</span></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'>Aramex Number 600544000</span><br>
<a href="http://www.aramex.com/" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>aramex.com</span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div>From: Yanal Anz &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, August 22, 2022 11:07 AM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sridhar Katta &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4719500] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM7501279DA00B472DB77C77A75F597A82" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a> good morning,</div>
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<div class="MsoNormal">I hope all is well,</div>
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<div class="MsoNormal">Please take note to loop the team on these requests as they will be the direct contact for urgent support
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<div class="MsoNormal">Looping <a id="OWAAMCAD0401FE3D24DBCB0F4FB06932F13CE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eman Helmy</span></a>
<a id="OWAAM0653182D3FF346888ED9D649EF3488CB" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Imran Masih</span></a> on this
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<div class="MsoNormal"><b>Regards,</b></div>
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<div class="MsoNormal"><b>Yanal Anz </b></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 19, 2022 5:05 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yanal Anz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sridhar Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4719500] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMFEF50096C43745E1BE2DBF43122E0A72" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Yanal Anz</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a>,</div>
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<div class="MsoNormal">Reminder for return collection.</div>
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<div class="MsoNormal">Order ID: 9580921178</div>
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<div class="MsoNormal">Tracking ID: 47726874952</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, August 15, 2022 5:44 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4719500] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Gentle reminder.</span></div>
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Problem Statement: Late Collection <br>
Order Date : Aug 4, 2022<br>
Order ID: 9580921178<br>
Tracking ID: 47726874952<br>
Contact No: +971509966576<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 8/5/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Bahashwan.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 13 Aug at 6:14 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Collection </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Aug 4, 2022</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 9580921178</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Contact No: +</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Collection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The return request was created on 8/5/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Bahashwan.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 11 Aug at 7:26 PM
<span class="separator">, Mahra AlBlooshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello, Regarding order #9580921178 i made a return request but it was never picked up. Can you please check Thanks
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4719500:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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