Subject: Ticket Assigned - Conversation with emre
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 11:23:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with emre emre                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  emre Bot:  Hi Emre ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503751905            03:14 PM, 20th Aug                   Abdulqader                   Hi Emre, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:16 PM, 20th Aug                     emre                    Hi           03:16 PM, 20th Aug                     emre                    Can I change my order items from mall           03:16 PM, 20th Aug                     emre                    I bought from online shop           03:16 PM, 20th Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:17 PM, 20th Aug                   Abdulqader                   We are truly sorry for the inconvenience caused to you kindly note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           03:18 PM, 20th Aug                     emre                    Thank you           03:19 PM, 20th Aug                   Abdulqader                   Is there anything else I can assist you with?           03:20 PM, 20th Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:22 PM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4752848