Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 10:47:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9582644843 Bot:    Your order status is  : Returned   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:14 PM, 20th Aug                   Abdulqader                   Hi dear, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:15 PM, 20th Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:16 PM, 20th Aug                   Abdulqader                   Is this contact number is right  +971566239365?           02:16 PM, 20th Aug                     hi                    Hi I have returned two items but didn’t get the complete amount           02:18 PM, 20th Aug                   Abdulqader                   We are truly sorry for the inconvenience caused to you.   We would like to inform you that we have processed the refund of amount (AED      37.55) as a refund voucher which you can use it on your next purchase with us. The voucher code you need to apply in promo code section at checkout is 18888822320628403938           02:20 PM, 20th Aug                   Abdulqader                   * Terms and conditions: 1. This voucher code is valid till 6 Months 2. Voucher is only valid on https://www.centrepointstores.com/  3. The voucher code can only be used once, on a single transaction – per head/credit card/registration.           02:22 PM, 20th Aug                   Abdulqader                   Is there anything else I can assist you with?           02:22 PM, 20th Aug                     hi                    9582604222           02:23 PM, 20th Aug                     hi                    What about the returned items of this order ?           02:24 PM, 20th Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:24 PM, 20th Aug                   Abdulqader                   ​Please note that according to returns tracking ID: RP081822001840, we can see that your items were collected from you on 19/08/2022.           02:25 PM, 20th Aug                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           02:25 PM, 20th Aug                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           02:25 PM, 20th Aug                   Abdulqader                   Is there anything else I can assist you with?           02:26 PM, 20th Aug                     hi                    In my credit there is some amount showing I don’t know what is that?           02:28 PM, 20th Aug                     hi                    How much returned amount I will get after the returning of these items           02:28 PM, 20th Aug                   Abdulqader                   The amount is 89           02:30 PM, 20th Aug                     hi                             02:31 PM, 20th Aug                     hi                    I don’t understand this           02:31 PM, 20th Aug                     hi                    I already have this amount 13.96and23.59 what are these ? And what about the amount of returned amount?           02:33 PM, 20th Aug                     hi                    Ok           02:33 PM, 20th Aug                     hi                    Plz explain me           02:33 PM, 20th Aug                   Abdulqader                   We request you to please allow us some time to check           02:34 PM, 20th Aug                   Abdulqader                   Please allow us more time Thank you for your patience.           02:38 PM, 20th Aug                   Abdulqader                   Kindly note  for this order 9582604222 he will get AED 89 in my credit wallet           02:41 PM, 20th Aug                   Abdulqader                   Is there anything else I can assist you with?           02:44 PM, 20th Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:46 PM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4752679