Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 10:26:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    The return request is more already get.......           02:01 PM, 20th Aug                   Abdulqader                   Hi Dear, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:02 PM, 20th Aug                     User                    How is 2 to 5 days almost 6days already when the return items get here in the gous           02:02 PM, 20th Aug                     User                    House           02:02 PM, 20th Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:02 PM, 20th Aug                     User                             02:02 PM, 20th Aug                     User                             02:02 PM, 20th Aug                     User                    That Isa my return items they get here already           02:03 PM, 20th Aug                   Abdulqader                   We sincerely apologize for any inconvenience caused,   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           02:03 PM, 20th Aug                     User                             02:05 PM, 20th Aug                     User                    That is my return items and already get here my refund nothing give me back how!!!           02:06 PM, 20th Aug                     User                             02:06 PM, 20th Aug                     User                    1 cancelled and return but I pay complete.. not good your online app if you don't give me back my refund           02:06 PM, 20th Aug                     User                             02:08 PM, 20th Aug                     User                    Please give me back my refund of my returning items           02:08 PM, 20th Aug                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  ​Please provide us with the date of returning the products and the tracking number for the return process or the return invoice also clarify whether the products have been returned with a return request from another order or not.           02:09 PM, 20th Aug                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           02:11 PM, 20th Aug                     User                    Wait           02:11 PM, 20th Aug                     User                    August 17           02:13 PM, 20th Aug                     User                    That is the tracking number           02:14 PM, 20th Aug                     User                    Please can you do this be6 almost 5 to 6 days already not give my refund to my return items!!!!!!           02:15 PM, 20th Aug                     User                    The products I already returned it...           02:17 PM, 20th Aug                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:18 PM, 20th Aug                     User                    If you don't give me back my refund, I don't pay my new order.... How my order not good           02:18 PM, 20th Aug                     User                    Please be solve as soon...           02:19 PM, 20th Aug                     User                    You get the returning items but my refund you don't work it.. how? If this good I will continuing order here but not good           02:21 PM, 20th Aug                     User                    Almost 6days           02:21 PM, 20th Aug                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           02:22 PM, 20th Aug                   Abdulqader                   please note that we will contact you through your email once we get any updates           02:22 PM, 20th Aug                   Abdulqader                   Is there anything else I can assist you with?           02:23 PM, 20th Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:25 PM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4752595