Subject: Ticket Assigned - Conversation with farah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Aug 2022 09:55:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah farah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farah Bot:  Hi Farah ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97450570415            01:40 PM, 20th Aug                     farah                    Ok           01:41 PM, 20th Aug                   Abdulqader                   Hi Farah, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:41 PM, 20th Aug                     farah                    Hi I want to do an online return but when I go to select the items they are not on my list to return           01:42 PM, 20th Aug                   Abdulqader                   You are contacting us regarding 4682302892           01:42 PM, 20th Aug                     farah                    Yes           01:42 PM, 20th Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:43 PM, 20th Aug                     farah                    Ok           01:43 PM, 20th Aug                   Abdulqader                   Kindly provide u  the name of the item as mentioned on the website so that we assist you with this accordingly.           01:44 PM, 20th Aug                     farah                    Sustainable textured maxi slit dress           01:45 PM, 20th Aug                     farah                    There is 3 colours           01:45 PM, 20th Aug                     farah                    Of same dress           01:46 PM, 20th Aug                     farah                    Blue pink and green           01:46 PM, 20th Aug                   Abdulqader                   We apologize for the inconvenience caused.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy,this  products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           01:47 PM, 20th Aug                     farah                    Where does this say it when you purchase the product? Had I known this I would not have bought them           01:48 PM, 20th Aug                     farah                    It does not say that and there should be stated before ordering           01:48 PM, 20th Aug                   Abdulqader                   You need to return all 3 items Sustainable textured maxi slit dress           01:49 PM, 20th Aug                     farah                    Yes           01:50 PM, 20th Aug                     farah                    The material is itchy and they are too long           01:50 PM, 20th Aug                   Abdulqader                   We request you to please allow us some time           01:50 PM, 20th Aug                     farah                    For?           01:51 PM, 20th Aug                   Abdulqader                   We would like to inform you that a new return request has been created on 8/20/22  on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           01:51 PM, 20th Aug                     farah                    Ok thank you. Including these dresses?           01:52 PM, 20th Aug                     farah                    Also if there are items that are not refundable it should be stated before purchasing           01:52 PM, 20th Aug                     farah                    Under the item           01:52 PM, 20th Aug                   Abdulqader                   ​We apologize for the inconvenience caused to you. We have now taken your valuable feedback and shared it with the concerned team.           01:53 PM, 20th Aug                     farah                    So this return is with the dresses?           01:54 PM, 20th Aug                   Abdulqader                   We have created a return request for 3 items:Sustainable Textured Maxi Dress with Slit Detail  - Sustainable Textured Maxi Dress with Slit Detail -Sustainable Textured Maxi Dress with Slit Detail           01:54 PM, 20th Aug                     farah                    Ok great thank you           01:54 PM, 20th Aug                   Abdulqader                   Is there anything else I can assist you with?           01:54 PM, 20th Aug                     farah                    No thanks           01:54 PM, 20th Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:55 PM, 20th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4752435