Subject: New Reply Received - Fw: مشترياتك في طريقها إليك 9576249391
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 19:09:54 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Fw: مشترياتك في طريقها إليك 9576249391  Ticket comment <div>Dear </div>
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<div>Please note that your agent has collected the returned items on 16th and I didnt receive any acknowledgment. </div>
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<div>Please advise on the refund .</div>
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<div>Thanks</div>
<br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 18 Aug 2022 at 10:29 am, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7267658032"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Dalal,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please note that according to returns tracking ID: RP081422002210, we can see that your items were collected from you on Aug 16, 2022 We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4604776