Subject: New Reply Received - Order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Aug 2022 08:44:45 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order  Ticket comment <div>Yes i want to cancel my order and want refund my amount in account from which i paid </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 18 Aug 2022, at 10:22 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4735975</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Abdulqader Ahmed : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Lujaina,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We see that you have placed your order 9582409380 on Aug 16, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working daysPlease note the expected date is 16/08/2022. You’ll receive an SMS and an email when your order is ready for collection.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4735975