Subject: Note Added - [#4678022] Damaged item.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Aug 2022 19:28:19 +0000

Hi ,    CP Al Maryah Central added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4678022    Subject:  Damaged item.   Requester: Nura.alzaabi    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear All,</div>
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Please note that we called the customer to inform her that we will be replacing the item with a new one, but the customer refused and instead she requested a refund. </div>
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On 9<span><sup>th</sup> Aug she sends her driver to the store and we have done the refund.</span>
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STORE</td>
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REGISTER</td>
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BDATE</td>
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USERID</td>
<td class="xl64" width="29" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:rgb(223, 234, 243);border-left:none;width:22pt">
MGRID</td>
<td class="xl64" width="69" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:rgb(223, 234, 243);border-left:none;width:52pt">
CM_DATE</td>
<td class="xl65" width="103" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:rgb(223, 234, 243);border-left:none;width:77pt">
CM_NUMBER</td>
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PLU_CODE</td>
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CONCEPT</td>
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DEPARTMENT</td>
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QTY</td>
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PLU_PRICE</td>
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ETX</td>
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TAMT</td>
<td class="xl64" width="147" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:rgb(223, 234, 243);border-left:none;width:110pt">
CN_NUMBER</td>
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TRAN_TYPE</td>
<td class="xl64" width="79" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:rgb(223, 234, 243);border-left:none;width:59pt">
TBT</td>
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<td class="xl66" align="right" width="41" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;height:24.0pt;border-top:none;width:31pt">
21249</td>
<td class="xl66" align="right" width="36" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:27pt">
201</td>
<td class="xl68" align="right" width="71" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:53pt">
8/9/2022</td>
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Gretchen Rivera Paz</td>
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9/8/2022</td>
<td class="xl69" align="right" width="103" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:77pt">
212492013884<span style="mso-spacerun:yes">    </span>
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<td class="xl66" align="right" width="74" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:56pt">
162384939</td>
<td class="xl66" width="61" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:46pt">
Babyshop</td>
<td class="xl66" align="right" width="53" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:40pt">
25</td>
<td class="xl66" align="right" width="99" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:74pt">
-1</td>
<td class="xl66" align="right" width="79" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:59pt">
165.54</td>
<td class="xl66" align="right" width="54" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:41pt">
157.66</td>
<td class="xl66" align="right" width="45" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:9pt;font-family:Arial, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:34pt">
7.88</td>
<td class="xl67" width="147" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri, sans-serif;vertical-align:top;border:0.5pt solid rgb(221, 221, 221);background:white;border-top:none;border-left:none;width:110pt">
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Return</td>
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13:17:02</td>
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Thanks &amp; Regards,</div>
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Joyce</div>
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<div>From: Ajith Manickyam &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 12, 2022 11:04 PM<br>
<b>To:</b> CP Al Maryah Central &lt;[email-masked]&gt;; bsu mar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4678022] - Damaged item.
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<strong>From:</strong> Akshay Berry &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Wednesday, August 10, 2022, 3:38 PM<br>
<strong>To:</strong> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Jaquiline Guzman &lt;[email-masked]&gt;; Ajith Manickyam &lt;[email-masked]&gt;<br>
<strong>Cc:</strong> Escalations Dxbteam &lt;[email-masked]&gt;; Ravi Sankar  Podiyattillam &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<strong>Subject:</strong> RE: [#4678022] - Damaged item.<br>
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<a id="OWAAM22E75A0FF11645E89CE0A9ADFBF03861" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>
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<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ajith Manickyam</span></a>,</div>
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Confirm if product was replaced.</div>
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Order ID: 9580344841</div>
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Item: 162384939 - - tommee tippee Mini Blend Baby Food Blender</div>
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Name: noora alzaabi</div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span>
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<b>From:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, August 3, 2022 10:29 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Jaquiline Guzman &lt;[email-masked]&gt;; Ajith Manickyam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4678022] - Damaged item.</div>
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Hi <a id="OWAAM7A49FCEE967A402681D038168671E511" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ajith</span></a>
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Please contact the customer and replace the product,</div>
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Best Regards!<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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M.Hussain<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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Sr. Executive – Retail Operations<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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M : +971 561 997 151<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, August 3, 2022 10:09 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jaquiline Guzman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4678022] - Damaged item.</div>
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Hi <a id="OWAAM310B8E1D8D4C41FCA5F74CC955A572FE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jainul</span></a>
<a id="OWAAM965239E1B0B44EF0B32AF798CB3E393A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jaquiline</span></a>,</div>
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FYI, please ask store team to do the needful.</div>
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Regards,</div>
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Ankur</div>
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<b>From:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, 3 August 2022 9:38 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4678022] - Damaged item.</div>
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Dear Annkur</div>
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It was fulfilled from store. Please check the store for the replacement</div>
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<img id="[email-masked]" style="width:2.1833in; height:0.575in; max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDg1ODA2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0M40sl0t9x7IHVzOGpwxfI-ngRlDPE4g6QxpQoNLnOw" data-id="2043370858063">
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<b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'>Landmark
</span></b><b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#FFC000'>|
</span></b><b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'>RDC Operations – Non Home
</span></b><b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#FFC000'>|</span></b><b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#7F7F7F'>
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#FF9900'>|
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'>Dubai, United Arab Emirates
</span><b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#FF9900'>|</span></b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#FF9900'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'>Mobile : +97150 2422178
</span><b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#FF9900'>|</span></b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#FF9900'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#0D0D0D'>E-mail:
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#595959'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a>
</span><b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#F79646'>|</span></b><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 2, 2022 10:18 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4678022] - Damaged item.</div>
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Hi <a id="OWAAM9E9D153D6E3B44D499832932550B6A31" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ravi</span></a>,</div>
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Kindly ask team to replace this item asap. This is new but not functioning.</div>
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Please update once the product is shipped to customer.</div>
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Regards,</div>
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Ankur</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, 2 August 2022 10:10 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4678022] - Damaged item.</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4678022" rel="noreferrer">#4678022</a> raised by Nura.alzaabi (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team <br>
<br>
Problem Statement : Damaged Item //  return approval <br>
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Order Date : Jul 31, 2022<br>
Order ID: 9580344841<br>
Total Price : AED165.54<br>
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Issue Description :The customer complaining that he received damaged electronic item. when he tried to use it the first time. Its not working as it should.</span>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>Kindly look into the issue and advise </span>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>Thank you for your help!</span>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'> </span>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>Regards,</span>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>Rossana</span>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">4678022:1125156</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
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