Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Aug 2022 11:36:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502647870            03:27 PM, 12th Aug                     hello                    Ok           03:27 PM, 12th Aug                   Abdulqader                   Hi Dear, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:27 PM, 12th Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:27 PM, 12th Aug                   Abdulqader                   You are contacting us regarding 9581724463           03:28 PM, 12th Aug                     hello                    Yes           03:28 PM, 12th Aug                     hello                    I want to exchange one item           03:28 PM, 12th Aug                     hello                    I want other size           03:28 PM, 12th Aug                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items  we do not have an exchange option available online at this time.           03:29 PM, 12th Aug                     hello                    So do i have to go to store           03:29 PM, 12th Aug                   Abdulqader                   Also from store an exchange option not  available           03:30 PM, 12th Aug                     hello                    Why           03:30 PM, 12th Aug                     hello                    I want to change the size only           03:31 PM, 12th Aug                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  an exchange option not available           03:32 PM, 12th Aug                   Abdulqader                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAx) store across the UAE.           03:32 PM, 12th Aug                   Abdulqader                   Is there anything else I can assist you with?           03:33 PM, 12th Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4721829