Subject: Ticket Assigned - Conversation with mohammed razam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Aug 2022 10:44:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed razam mohammed razam                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed razam Bot:  Hi Mohammed Razam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:40 PM, 12th Aug                     mohammed razam                    Ok           02:40 PM, 12th Aug                   Abdulqader                   Hi Mohammed , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:41 PM, 12th Aug                     mohammed razam                    Sir           02:41 PM, 12th Aug                     mohammed razam                    I already return my goods           02:41 PM, 12th Aug                     mohammed razam                    It's 2 days ago           02:41 PM, 12th Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:42 PM, 12th Aug                     mohammed razam                    Still didn't get any messages from your side           02:42 PM, 12th Aug                     mohammed razam                    I want know the updates           02:42 PM, 12th Aug                   Abdulqader                   ​Please note that according to Returns Tracking ID: RP080922002496, we can see that your items were collected from you on Aug 10 2022.           02:42 PM, 12th Aug                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           02:43 PM, 12th Aug                     mohammed razam                    Yes           02:43 PM, 12th Aug                   Abdulqader                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:43 PM, 12th Aug                     mohammed razam                    Haa okay           02:43 PM, 12th Aug                   Abdulqader                   Is there anything else I can assist you with?           02:43 PM, 12th Aug                     mohammed razam                    No sir           02:43 PM, 12th Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:44 PM, 12th Aug                     mohammed razam                    You too           02:44 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4721678