Subject: Note Added - [#4688042] Complaint against voucher
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 09:49:00 +0000

Hi ,    Ismail Alisaheb added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4688042    Subject:  Complaint against voucher    Requester: Shashidharak536    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11.0pt">Hi Prince,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">DCN which you have given is already used in Hybirs
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<div class="MsoNormal"><span style="font-size:11.0pt">0 balance.</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">Redeem order number #9580707149</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">Redeem date: 2022-08-02 21:13:35.023.</span></div>
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<div class="MsoNormal"><span style='font-family:"Book Antiqua",serif;color:black'>Regards,</span></div>
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<span lang="en-AE" style="font-size:11.0pt"><img width="87" height="38" style="width:.9027in;height:.3958in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDE5MTI1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d085EL4puIUCb8p4ieW6Fw6iUMdALxVij-_tNBcO_cs" data-id="2043370191257" alt="A picture containing text, clipart

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<b><span style="font-size:11.0pt;color:black">Ismail Alisaheb</span></b><span style="font-size:11.0pt;color:black"></span>
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<span style="color:black">Sr. Developer </span><span style="font-size:11.0pt">|
</span><span style="color:black">Retail Squad</span><span style="font-size:11.0pt"></span>
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<span style='font-size:13.0pt;font-family:"Wingdings 2";color:black'>(</span><span style="color:black"> :
</span><span style="font-size:11.0pt;color:black">+</span><span style="color:black">971 566213619</span><span style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span style="color:black">Landmark Group HQ, Dubai, UAE.</span></div>
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<span lang="en-AE" style="font-size:11.0pt"><a href="http://www.landmark.digital" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a>
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<div>From:<span style="font-size:11.0pt"> Prince Anand &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, August 11, 2022 1:43 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Ismail Alisaheb &lt;[email-masked]&gt;; Himanshu Himanshu &lt;[email-masked]&gt;; Shivbrat Mishra &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Sankar Thulasimani &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4688042] - Complaint against voucher</span>
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<div class="MsoNormal"><span style="font-size:11.0pt">Hi Shivbrat, Ismail, Himanshu</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">Can you please help why user is not able to add the below DCN to his Shukran Pay wallet (ss attached).</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt">Regards,</span></div>
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<span lang="en-AE" style="font-size:11.0pt"><img width="87" height="38" style="width:.9027in;height:.3958in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDE5MTI1OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qU-SM4-EFJqms7Rw892DAHqe7U2M0YcPHGBA1VVOc0I" data-id="2043370191258" alt="A picture containing text, clipart

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<b><span style="font-size:11.0pt">Prince Raj Anand</span></b><span style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span style="font-size:11.0pt">Product Owner | Payments</span></div>
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<span lang="en-AE" style="font-size:11.0pt">+</span><span style="font-size:11.0pt">971 564418101</span>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:11.0pt">Landmark Group HQ, Dubai, UAE.</span></div>
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<span lang="en-AE"><a href="http://www.landmark.digital" rel="noreferrer"><span style="font-size:11.0pt;color:#0563C1">www.landmark.digital</span></a></span><span lang="en-AE" style="font-size:11.0pt">
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<b><span lang="en-AE" style="font-size:12.0pt;color:black">From:
</span></b><span lang="en-AE" style="font-size:12.0pt;color:black">Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Thursday, 11 August 2022 at 1:36 PM<br>
<b>To: </b>Prince Anand &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Fwd: [#4688042] - Complaint against voucher</span>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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We kindly ask you to assist on the following issue.<br>
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Customer ID: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Order ID: 9579941000<br>
Voucher Code: 18888822120802450107<br>
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The customer is unable to redeem this voucher. Please check and do the needful. The issue has been raised to Tech Tea and they advise as per below <br>
</span><span lang="en-AE"><a href="https://landmark.atlassian.net/browse/REL-158416?focusedCommentId=2731264" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>https://landmark.atlassian.net/browse/REL-158416?focusedCommentId=2731264</span></a></span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
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Thanks for the support.<br>
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Regards,</span>
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<div class="MsoNormal"><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Abdulqader</span></div>
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</span><span lang="en-AE" style="font-size:1.0pt;font-family:fdtktid;color:white">4688042:1125156</span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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