Subject: Note Added - [#4673195] Poor quality socks
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 07:59:45 +0000

Hi ,    Navneet.gunjan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4673195    Subject:  Poor quality socks   Requester: Hatim Taheri    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Noted Lloyd</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Lloyd Rudolph Maistry &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Thursday, August 11, 2022 9:06 AM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; Muhammad Husnain &lt;[email-masked]&gt;; Navneet Gunjan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4673195] - Poor quality socks</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'><a id="OWAAM07AB4F6A822B45EDACA5F17AEC506010" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;text-decoration:none'>@Navneet
 Gunjan</span></a> please follow up on this complaint.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>Thanks</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'>Kind regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="387" style="width:290.6pt;border-collapse:collapse">
<tbody>
<tr style="height:53.65pt">
<td width="130" style="width:97.15pt;border:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:53.65pt">
<div class="MsoNormal" style="text-autospace:none">
<span style="font-size:10.0pt;color:#1F497D"><img width="119" height="45" style="width:1.2361in;height:.4652in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDE1MDEzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Im8aa8bw3mIhgPxsAAt57M2b7Xfip8L0knF2ErwqvD4" data-id="2043370150131"></span><b><span style="font-size:8.0pt;color:black"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<b><span style="font-size:8.0pt;color:black">  
<a href="http://www.maxfashion.com/" rel="noreferrer"><span style="color:blue">www.maxfashion.com</span></a></span></b><span style="font-size:8.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;color:black"></span></div>
<div> </div>
<div></div>
</td>
<td width="258" style="width:193.45pt;padding:0in 5.4pt 0in 5.4pt;height:53.65pt">
<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Lloyd Maistry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Retail Operations Manager UAE</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Landmark Group</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>16<sup>th</sup> Floor, Dubai Marina, Dubai, UAE</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Mob : +971 56 511 3807</span></b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span lang="en-AE"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, 10 August 2022 6:51 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Muhammad Husnain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Lloyd Rudolph Maistry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4673195] - Poor quality socks</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="en-AE"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM1B6D88D2CC5B420989578EDB0D63683A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mayur</span></a>
<a id="OWAAM736549E8D6414F099F066FC971ACF793" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Muhammad</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Assist to resolve below customer complaint for Max MOE store.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Customer Name: Hatim Taheri</div>
<div></div>
<div></div>
<div class="MsoNormal">Customer Contact Number: 0503632753</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDE1MDEzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rO6-OuHWJkOUspqFXDc7mrUBRi2U6y5AVzR9XRy9nNY" data-id="2043370150133" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, August 5, 2022 4:54 PM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4673195] - Poor quality socks</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,<br>
<br>
Problem Statement: Damaged Item<br>
Customer Name: Hatim Taheri<br>
Customer Contact Number: 0503632753<br>
Assistance Required: Return\ Exchange the item<br>
<br>
Issue Description: The customer bought these socks from our store and they for damaged after the first time, the customer is asking for returning or exchanging the item. Please check and do the needful.<br>
<br>
Please note that the customer doesn't have an order invoice.<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Huma</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4673195:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>