Subject: Note Added - [#4673449] Missing Credit note
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 10 Aug 2022 12:55:31 +0000

Hi ,    Max.qasimiya added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4673449    Subject:  Missing Credit note   Requester: Priyanka modi    Note Content:   <div class="elementToProof" style='font-family:"Century Gothic",sans-serif; font-size:10pt; color:rgb(0,0,0)'>
Dear Sir,</div>
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With reference to the trailing mail below this is to inform that I have checked all the credit notes worth 75 AED from 7 June 2022 till 9 August 2022 report downloaded from BI report. Upon checking transactions one by one none of the credit note were matching
 with the customer Shukran number.</div>
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Post report analysis called to the customer as per her there were 2 credits note which total value was 75 AED upon inquiring details about the purchase we came to know that purchase was made by card worth 452.50 AED from Max Sahara on 24 May 2022, and she did
 return in Max Qasimiya between 25 May 2022 to 6 June 2022.</div>
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<span style='color:rgb(0,0,0); font-family:"Century Gothic",sans-serif; font-size:10pt'>Before 7 June 2022 data is not available in BI however raised request to IT if they can provide the data after receiving data from IT we will find the credit note details
 and update to customer accordingly.</span><br>
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<div>From: Rahim Machiwala &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 9, 2022 4:16 PM<br>
<b>To:</b> Max Qasimiya &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4673449] - Missing Credit note
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Hi Sumit,</div>
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Please discuss with customer and resolve the issue.</div>
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Regards</div>
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Rahim</div>
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<b>From:</b> Lloyd Rudolph Maistry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, August 09, 2022 4:08 PM<br>
<b>To:</b> Rahim Machiwala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Prakash Iyangar &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; Muhammad
 Husnain &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4673449] - Missing Credit note</div>
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<span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>Hi Rahim </span>
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<span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>For your attention please.</span>
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<b><span style="font-size:8.0pt; color:black">   <a href="http://www.maxfashion.com/" rel="noreferrer">
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<b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#404040'>Retail Operations Manager UAE</span></b>
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<b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#404040'>16<sup>th</sup> Floor, Dubai Marina, Dubai, UAE</span></b>
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<b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#404040'>Mob : +971 56 511 3807</span></b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#323E4F'></span>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, 9 August 2022 3:07 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Muhammad Husnain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Lloyd Rudolph Maistry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4673449] - Missing Credit note</div>
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Hi <a href="mailto:[email-masked]" id="OWAAM549A58774ECE4584A9DFFD44C3FD8C3C" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Mayur</span></a>
<a href="mailto:[email-masked]" id="OWAAM566B86F7478642E5B5565CD67167F697" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Muhammad</span></a>,</div>
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Assist to resolve below customer complaint for a store related purchase.</div>
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Name: Priyanka Modi</div>
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Contact number: +971 556419870</div>
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Store: Al Qasmia store</div>
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Credit note amount:  AED 75</div>
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Regards,</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, August 6, 2022 10:05 AM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4673449] - Missing Credit note</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt; color:#183247">Hi Team,</span>
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<span style="font-size:10.5pt; color:#183247">Kindly assist</span>
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<span style="font-size:10.5pt; color:#183247">customer name: Priyanka Modi.<br>
Contact number: +971 556419870</span>
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<span style="font-size:10.5pt; color:#183247">Store: Al Qasmia store</span>
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<span style="font-size:10.5pt; color:#183247">Credit note amount:  AED 75</span>
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<span style="font-size:10.5pt; color:#183247">The customer purchased from the Max store for two months, and he returned the items to the Al Qasmia store and received a credit note of AED 75.</span>
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<span style="font-size:10.5pt; color:#183247">The customer lost the credit note and visited the store regarding the same issue, the staff informed him they will send the credit note to his email ID; however, until now, the customer has not received any refund.</span>
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<span style="font-size:10.5pt; color:#183247">kindly check and call the customer to resolve the issue ASAP.</span>
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<span style="font-size:10.5pt; color:#183247">Best Regards,</span>
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