Subject: Note Added - [#4673449] Missing Credit note
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 12:08:08 +0000

Hi ,    Lloyd Rudolph Maistry added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4673449    Subject:  Missing Credit note   Requester: Priyanka modi    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;mso-fareast-language:EN-US'>Hi Rahim
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;mso-fareast-language:EN-US'>For your attention please.</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'>Kind regards</span></div>
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<b><span style="font-size:8.0pt;color:black">  
<a href="http://www.maxfashion.com/" rel="noreferrer"><span style="color:blue">www.maxfashion.com</span></a></span></b><span style="font-size:8.0pt;color:black"></span>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Lloyd Maistry</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Retail Operations Manager UAE</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Landmark Group</span></b></div>
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<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>16<sup>th</sup> Floor, Dubai Marina, Dubai, UAE</span></b><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Mob : +971 56 511 3807</span></b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'></span>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 9 August 2022 3:07 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; Muhammad Husnain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Prakash Iyangar &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Lloyd Rudolph Maistry &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4673449] - Missing Credit note</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM549A58774ECE4584A9DFFD44C3FD8C3C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mayur</span></a>
<a id="OWAAM566B86F7478642E5B5565CD67167F697" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Muhammad</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Assist to resolve below customer complaint for a store related purchase.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Name: Priyanka Modi</span></div>
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<div class="MsoNormal"><span lang="EN-US">Contact number: +971 556419870</span></div>
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<div class="MsoNormal"><span lang="EN-US">Store: Al Qasmia store</span></div>
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<div class="MsoNormal"><span lang="EN-US">Credit note amount:  AED 75</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2OTMzODEyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TGzCfaxTZWE78wxsd3llgX2OFw52HuHPOLSJ57FBfrw" data-id="2043369338125" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, August 6, 2022 10:05 AM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4673449] - Missing Credit note</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly assist</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">customer name: Priyanka Modi.<br>
Contact number: +971 556419870</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Store: Al Qasmia store</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Credit note amount:  AED 75</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">The customer purchased from the Max store for two months, and he returned the items to the Al Qasmia store and received a credit note of AED 75.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">The customer lost the credit note and visited the store regarding the same issue, the staff informed him they will send the credit note to his email ID;
 however, until now, the customer has not received any refund.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">kindly check and call the customer to resolve the issue ASAP.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Best Regards,</span></div>
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