Subject: Note Added - [#4674985] Request to Cancel Order //ORDER 9578249379
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 12:36:50 +0000

Hi ,    Rifan Razool added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4674985    Subject:  Request to Cancel Order //ORDER 9578249379   Requester: Jessicasiddiqe14    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear Team,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Kindly note that we have processed as an uncollected .</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
<br>
</div>
<div>
<div id="Signature">
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
</div>
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; font-family:Calibri,Helvetica,sans-serif">
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Calibri,Helvetica,sans-serif">Regards,</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Calibri,Helvetica,sans-serif">Mohamed Rifan</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Calibri,Helvetica,sans-serif">Operation In-charge </span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-family:Calibri,Helvetica,sans-serif">CP-AJM</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0">
<span style="font-size:12pt; font-family:Calibri,Helvetica,sans-serif">CUG: +971</span><span style="font-size:12pt"><span style="font-family:Garamond,Georgia,serif; text-align:start; background-color:rgb(255,255,255); display:inline!important"><span style="font-family:Calibri,Helvetica,sans-serif">545814208</span></span></span>
</div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-size:12pt; font-family:Calibri,Helvetica,sans-serif">MOB: +97155 612 6872</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-size:12pt; font-family:Calibri,Helvetica,sans-serif">E-mail: [email-masked]</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-size:12pt"><br>
</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0"><span style="font-size:12pt"><br>
</span></div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0">
<br>
</div>
</div>
</div>
</div>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 5, 2022 4:21 PM<br>
<b>To:</b> Rifan Razool &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Akansha Khanna &lt;[email-masked]&gt;; Abhineshwaran S &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4674985] - Request to Cancel Order //ORDER 9578249379
</div>
<div> </div>

<div lang="EN-US" style="word-wrap:break-word">
<div class="x_WordSection1">
<div class="x_MsoNormal">Hi <a id="OWAAME279E7EF8B104AC4A42E945EF88E529D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Rifan</span></a>,</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Any SR raised to IT for the same? The status needs to be Not Picked.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Regards,</div>
<div>
<div class="x_MsoNormal">
<img width="122" height="58" id="x_Picture_x0020_58" alt="Logo

Description automatically generated" style="width:1.2666in; height:.6083in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2ODIxODEzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dy-ZVXW49u9Jf7CNZCZbd66v5eoLcpNDYfpYzImEfAk" data-id="2043368218132"><b><span style="font-size:12.0pt"></span></b>
</div>
<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
</div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Rifan Razool &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Friday, August 5, 2022 4:17 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Akansha Khanna &lt;[email-masked]&gt;; Abhineshwaran S &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4674985] - Request to Cancel Order //ORDER 9578249379</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div>
<div class="x_MsoNormal">Dear Team,</div>
</div>
<div>
<div class="x_MsoNormal">Kindly note that Due the system issues it's not reflecting in the dash board.</div>
</div>
<div>
<div class="x_MsoNormal">However we have done it .</div>
</div>
<div>
<div class="x_MsoNormal"> </div>
</div>
<div>
<div class="x_MsoNormal"> </div>
</div>
<div>
<div id="x_divtagdefaultwrapper">
<div style="margin:0in"><span style="font-size:12.0pt; color:black">Regards,</span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black">Mohamed Rifan</span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black">Operation In-charge </span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black">CP-AJM</span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black">CUG: +971<span style="background:white">545814208</span></span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black">MOB: +97155 612 6872</span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black">E-mail: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a></span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black"> </span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black"> </span></div>
<div style="margin:0in"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
</div>
<div class="x_MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="x_divRplyFwdMsg">
<div class="x_MsoNormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, August 5, 2022 3:18 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rifan Razool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4674985] - Request to Cancel Order //ORDER 9578249379</span>
</div>
<div>
<div class="x_MsoNormal"> </div>
</div>
</div>
<div>
<div>
<div>
<div>
<div class="x_MsoNormal">Hi <a id="OWAAM768768" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Rifan Razool</span></a>
</div>
</div>
<div>
<div class="x_MsoNormal"> </div>
</div>
<div>
<div class="x_MsoNormal">Please check and process the following order as uncollected..</div>
</div>
<div id="x_x_ms-outlook-mobile-signature">
<div>
<div class="x_MsoNormal"> </div>
</div>
<div>
<div class="x_MsoNormal">Best Regards</div>
</div>
<div>
<div class="x_MsoNormal">M.Hussain</div>
</div>
<div>
<div class="x_MsoNormal">Sr. Executive - Centrepoint</div>
</div>
<div>
<div class="x_MsoNormal">M : +971 561 997 151</div>
</div>
<div>
<div class="x_MsoNormal"> </div>
</div>
</div>
</div>
</div>
<div class="x_MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="x_x_divRplyFwdMsg">
<div class="x_MsoNormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, August 5, 2022 2:47:10 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4674985] - Request to Cancel Order //ORDER 9578249379</span>
</div>
<div>
<div class="x_MsoNormal"> </div>
</div>
</div>
<div>
<div>
<div class="x_xxmsonormal">Hi <a id="OWAAMF067F0CCE62A4C55B2F21776021628CF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>
<a id="OWAAMFEDB1A726CB247D380161625EFDF7956" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Abhineshwaran S</span></a>,</div>
<div class="x_xxmsonormal"> </div>
<div class="x_xxmsonormal">Reminder for the below. Order already passed 14 days waiting period.</div>
<div class="x_xxmsonormal"> </div>
<div class="x_xxmsonormal">Order ID:  9578249379</div>
<div class="x_xxmsonormal">Store Code: Shoexpress21004</div>
<div class="x_xxmsonormal"> </div>
<div class="x_xxmsonormal">Regards, </div>
<div>
<div class="x_xxmsonormal"><img width="122" height="58" id="x_x_x_Picture_x0020_58" alt="Logo

Description automatically generated" style="width:1.275in; height:.6in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2ODIxODEzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dy-ZVXW49u9Jf7CNZCZbd66v5eoLcpNDYfpYzImEfAk" data-id="2043368218132"></div>
<div class="x_xxmsonormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="x_xxmsonormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span></div>
<div class="x_xxmsonormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_xxmsonormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
</div>
<div class="x_xxmsonormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_xxmsonormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, August 3, 2022 9:54 AM<br>
<b>To:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4674985] - Request to Cancel Order //ORDER 9578249379</div>
</div>
</div>
<div class="x_xxmsonormal"> </div>
<div><b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b></div>
<div>
<div>
<div>
<div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
</div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
</div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Kindly update us on this!</span></div>
</div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
</div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards,</span></div>
</div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Rossana</span></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">On Mon, 1 Aug at 7:45 AM
<span class="x_xxseparator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span></div>
<div>
<div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
<br>
Problem Statement:  status update  C&amp;C<br>
Order Date : Jul 12, 2022<br>
Order ID:  9578249379<br>
Store Code: Shoexpress21004<br>
Tracking ID: 957824937999990001</span></div>
</div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system"><br>
Issue Description: As per hybris the status ready to pick up , can you please update the order
<span style="color:black">statue</span> as not picked as the customer no longer want to collect his order   </span></div>
</div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system"> <br>
Regards,</span></div>
</div>
<div>
<div class="x_xxmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Elbadri</span></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div class="x_xxmsonormal">
<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style="font-size:1.0pt; font-family:fdtktid; color:white">4674985:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
</span>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>