Subject: Note Added - [#4690972] Conversation with abdul razak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 05:28:30 +0000

Hi ,    Mohan Joshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4690972    Subject:  Conversation with abdul razak   Requester: abdul razak    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Manjit</div>
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<div class="MsoNormal">Delivered yesterday evening with SRN vehicle.                               
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Mohan Joshi</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Manjit Gurung &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, August 5, 2022 8:53 AM<br>
<b>To:</b> Eitee Sagar &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Mohan Joshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Akansha Khanna &lt;[email-masked]&gt;; SM Alwadha &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Abhineshwaran S &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4690972] - Conversation with abdul razak</div>
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<div class="MsoNormal">+<a id="OWAAM29A1648AE4D94D5F9FAB1957C5BFA9BD" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi Sankar  Podiyattillam</span></a><a id="OWAAM2A12ACD604E040789CDF4F6DF371516F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohan
 Joshi</span></a> : Kindly check &amp; update…</div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Manjit Gurung</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE - RDC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 899 3526
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971509801829</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 4, 2022 6:30 PM<br>
<b>To:</b> Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; SM Alwadha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4690972] - Conversation with abdul razak</div>
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<div class="MsoNormal">Hi Manjit, Can you please update the status on below order id mentioned in the trail mail.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Eitee S.</div>
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<b>From:</b> SM Alwadha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 4 August 2022 6:14 PM<br>
<b>To:</b> Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4690972] - Conversation with abdul razak<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi Eitee,</div>
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<div class="MsoNormal">Below Item haven’t receive to store yet could be In-Transit.</div>
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<div class="MsoNormal">Kindly co-ordinate with Delivery team.</div>
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<div class="MsoNormal">Attached screenshot for reference.</div>
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<div class="MsoNormal">Hi Ziena,</div>
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<div class="MsoNormal">As per your mail, If customer Placed order on 2nd Aug, its takes normally 2 to 3 days to deliver to designated location for pick up.</div>
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<div class="MsoNormal">In case of urgency advise to co-ordinate warehouse delivery team.</div>
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<b><span style='font-size:14.0pt;line-height:150%;font-family:"Garamond",serif;color:#002060;border:none windowtext 1.0pt;padding:0in;background:white'>Thanks &amp; Regards,</span></b><span style='font-size:14.0pt;line-height:150%;font-family:"Garamond",serif;color:#002060;border:none windowtext 1.0pt;padding:0in'> </span><span style='font-size:14.0pt;line-height:150%;font-family:"Garamond",serif;color:#002060'></span>
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<span style='font-size:14.0pt;line-height:115%;font-family:"Garamond",serif;color:black;border:none windowtext 1.0pt;padding:0in;background:white'><img width="214" height="85" style="width:2.2291in;height:.8819in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2ODA3MjYyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._zoClBAI0CwKRThbTIfuprQJkFZyohl9phvyTgSlsLU" data-id="2043368072625" alt="A drawing of a face

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<span style='font-size:14.0pt;line-height:115%;font-family:"Garamond",serif;color:black;border:none windowtext 1.0pt;padding:0in;background:white'>Al Wahda Mall,
</span><span style='font-size:14.0pt;line-height:115%;font-family:"Garamond",serif;color:black;border:none windowtext 1.0pt;padding:0in'>Abu Dhabi,</span>
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<b><span style='font-size:10.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>CUG:- +971 58107 8438, +971 58107 8439</span></b><span style='font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'><br>
Email: </span><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Arial",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0in;background:white'>[email-masked]</span></b></a></span><span style='font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'><br>
Shop online at<span style="background:white"> </span></span><span style='font-size:12.0pt;line-height:115%;font-family:"Times New Roman",serif;color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&amp;data=02%7C01%7CWTC.SM%40landmarkgroup.com%7C09f130ee4fd7487e228e08d85d6f3a01%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637362080454005119&amp;sdata=T9LbHsu3x8qQj5r8lrap4yYP4frwmhLlsIVJgm050xk%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:11.0pt;line-height:115%;font-family:"Arial",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0in;background:white'>http://www.shoemartstores.com</span></a></span><span style='font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'> </span><span style='font-family:"Arial",sans-serif;color:black'></span>
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<b>From:</b> Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 4 August, 2022 5:42 PM<br>
<b>To:</b> SM Alwadha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4690972] - Conversation with abdul razak</div>
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<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Pertaining to below mail can you please check why this order has not been fulfilled.</div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="color:black">Completely Fulfilled Orders by WH</span></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Eitee S.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, 4 August 2022 5:09 PM<br>
<b>To:</b> Eitee Sagar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4690972] - Conversation with abdul razak</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Late C&amp;C<br>
With reference to the order number: 9580720285<br>
Store Code: ShoeMart20903<br>
Assistance Required: Urgent Delivery<br>
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Issue Description: Order placed on (Aug 2, 2022) and the order status is still showing ready to ship. Please check and advise if the order is physically available at the store. If so, please contact the customer and hand over the order to them.<br>
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Contact Number: +971502316650<br>
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Thank you for your help.<br>
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Regards,<br>
Ziena.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4690972:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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