Subject: Ticket Assigned - Conversation with divya sathiyamoorthi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 13:08:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya sathiyamoorthi divya sathiyamoorthi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  divya sathiyamoorthi Bot:  Hi Divya Sathiyamoorthi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566576184            04:41 PM, 04th Aug                     divya sathiyamoorthi                    Ok           04:41 PM, 04th Aug                   Abdulqader                   Hi Divya , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:41 PM, 04th Aug                     divya sathiyamoorthi                    Hello, hope you are doing well           04:41 PM, 04th Aug                     divya sathiyamoorthi                    I saw a baby gate in your website, Regalo widespan extra wide baby gate           04:42 PM, 04th Aug                     divya sathiyamoorthi                    My husband went to fahaheel store to buy it but they said they don't have it there           04:42 PM, 04th Aug                     divya sathiyamoorthi                    I will order it online, my query is, is it returnable?           04:42 PM, 04th Aug                     divya sathiyamoorthi                    Incase I choose to return, the amount will be refunded?           04:43 PM, 04th Aug                     divya sathiyamoorthi                    Hello?           04:44 PM, 04th Aug                     divya sathiyamoorthi                    You there?           04:44 PM, 04th Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:45 PM, 04th Aug                     divya sathiyamoorthi                    Ok sure           04:45 PM, 04th Aug                   Abdulqader                   Could please share the link of the product           04:47 PM, 04th Aug                     divya sathiyamoorthi                    Yes jus a second           04:47 PM, 04th Aug                     divya sathiyamoorthi                    https://www.centrepointstores.com/kw/en/Baby-%26-Moms/Health-%26-Safety/Accessories/BABYSHOP-Regalo-Widespan-Extra-Wide-Baby-Gate/p/163418422           04:49 PM, 04th Aug                   Abdulqader                   We request you to please allow us some time           04:50 PM, 04th Aug                     divya sathiyamoorthi                    Yes sure           04:50 PM, 04th Aug                   Abdulqader                   Kindly note this item is under Returnable item           04:53 PM, 04th Aug                     divya sathiyamoorthi                    So it cannot be returned?           04:53 PM, 04th Aug                   Abdulqader                   Yes we are sorry for that           04:54 PM, 04th Aug                     divya sathiyamoorthi                    Ok thankyou           04:55 PM, 04th Aug                   Abdulqader                   Is there anything else I can assist you with?           04:55 PM, 04th Aug                     divya sathiyamoorthi                    Can you please tell me which store it is available?           04:55 PM, 04th Aug                   Abdulqader                   We request you to please allow us some time to check the item           04:57 PM, 04th Aug                     divya sathiyamoorthi                    Ok           04:57 PM, 04th Aug                   Abdulqader                   we still checking thanks for waiting           05:01 PM, 04th Aug                   Abdulqader                            05:03 PM, 04th Aug                   Abdulqader                   Is available in this store kindly find the attached photo           05:05 PM, 04th Aug                   Abdulqader                   Is there anything else I can assist you with?           05:05 PM, 04th Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:08 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4691447