Subject: New Reply Received - Return issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Aug 2022 07:41:36 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Return issue  Ticket comment <div dir="auto">
<div dir="auto" style="font-size:12.8px">Understand the return policy.<div dir="auto">But you delivered the wrong product.we ordered 5-6 year,bu got next size 6-7 years t shirt.</div>
<div dir="auto">Please find the attached screenshot of order details.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Aug 4, 2022, 1:10 PM Greeshma K &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Understand the return policy.<div dir="auto">But you delivered the wrong product.we ordered 5-6 year,bu got next size 6-7 years t shirt.</div>
<div dir="auto">Please find the attached screenshot of order details.</div>
<div dir="auto"><br></div>
</div>
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<div dir="ltr" class="gmail_attr">On Thu, Aug 4, 2022, 12:58 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Greeshma,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Kindly provide us with the name of the item as mentioned on the website so that we assist you with this accordingly. Please note this item(164497266 - - Juniors Typographic Print T-shirt with Crew Neck and Short Sleeves)  Unfortunately the under the category of non-returnable products which explains why you cannot see a return option.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043367640304'>Screenshot_2022-08-04-13-08-01-61_ae76a1c6bf7f90c3dc61d1c1446462d8.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4689518