Subject: Ticket Assigned - Conversation with binsha merrin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 12:48:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with binsha merrin binsha merrin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  binsha merrin Bot:  Hi Binsha Merrin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096569624962            04:43 PM, 03rd Aug                   Abdulqader                   Hi Binsha , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:44 PM, 03rd Aug                     binsha merrin                    Now i received my order, but the pant is too tight for me, can i exchange that one?           04:45 PM, 03rd Aug                     binsha merrin                    I want size XL           04:46 PM, 03rd Aug                   Abdulqader                   We are truly sorry to hear that  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           04:46 PM, 03rd Aug                   Abdulqader                   Is there anything else I can assist you with?           04:47 PM, 03rd Aug                     binsha merrin                    NO           04:47 PM, 03rd Aug                     binsha merrin                    THANKS           04:47 PM, 03rd Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4686968