Subject: Ticket Assigned - Conversation with adrija
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 12:00:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adrija adrija                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adrija Bot:  Hi Adrija ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  0569735680 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9580787965 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569735680            03:50 PM, 03rd Aug                     adrija                    Ok           03:50 PM, 03rd Aug                   Abdulqader                   Hi Adrija, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:50 PM, 03rd Aug                     adrija                    Hi , it shows my payment was failed although the amount has been deducted           03:51 PM, 03rd Aug                     adrija                    I paid using tabby           03:51 PM, 03rd Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:51 PM, 03rd Aug                     adrija                    Yes           03:51 PM, 03rd Aug                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9580787965r) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9580787983.   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:52 PM, 03rd Aug                     adrija                    I’m sorry I don’t get if           03:54 PM, 03rd Aug                     adrija                    It           03:54 PM, 03rd Aug                     adrija                    So has my order been placed? Will I receive it tomorrow?           03:54 PM, 03rd Aug                   Abdulqader                   Kindly note the order is placed 9580787983 successfully           03:55 PM, 03rd Aug                     adrija                    Cause I haven’t received a message           03:55 PM, 03rd Aug                   Abdulqader                   Once this order has been shipped out you will receive an email notification           03:56 PM, 03rd Aug                     adrija                             03:56 PM, 03rd Aug                     adrija                    This is the last notification           03:56 PM, 03rd Aug                     adrija                    I need the order to be delivered tomorrow, I’ll be traveling,           03:57 PM, 03rd Aug                     adrija                    Kindly make sure it’s done           03:57 PM, 03rd Aug                   Abdulqader                   Please note that the order has been confirmed by number (9580787983 ) and will arrive   within 1day. If you do not receive your order within the specified time, please contact us again.           03:57 PM, 03rd Aug                   Abdulqader                   Is there anything else I can assist you with?           03:58 PM, 03rd Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4686709