Subject: Ticket Assigned - Conversation with hi this is dyan dela cruz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Aug 2022 11:36:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi this is dyan dela cruz hi this is dyan dela cruz                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi this is dyan dela cruz Bot:  Hi Hi This Is Dyan Dela Cruz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:12 PM, 03rd Aug                     hi this is dyan dela cruz                    Ok           03:13 PM, 03rd Aug                   Abdulqader                   Hi Dyan , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:15 PM, 03rd Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:15 PM, 03rd Aug                   Abdulqader                   You are contacting us regarding 9578867806           03:16 PM, 03rd Aug                     hi this is dyan dela cruz                    Yes           03:16 PM, 03rd Aug                     hi this is dyan dela cruz                    I haven’t received the refund           03:17 PM, 03rd Aug                     hi this is dyan dela cruz                             03:17 PM, 03rd Aug                   Abdulqader                   We request you to please allow us some time to check it.           03:18 PM, 03rd Aug                     hi this is dyan dela cruz                    Ok i will wait           03:18 PM, 03rd Aug                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 58.29) on (7/20/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:19 PM, 03rd Aug                     hi this is dyan dela cruz                    Yes but until now it hasn’t come yet in my bank account           03:20 PM, 03rd Aug                     hi this is dyan dela cruz                    It has been 14 days now           03:20 PM, 03rd Aug                     hi this is dyan dela cruz                    Still there?           03:25 PM, 03rd Aug                   Abdulqader                   We request you to please allow us more time to check           03:25 PM, 03rd Aug                     hi this is dyan dela cruz                    Ok           03:25 PM, 03rd Aug                   Abdulqader                   We would like to inform you that we have processed the refund amount ( 58.29  please contact with Please contact your bank and provide them with the mentioned reference number.           03:33 PM, 03rd Aug                   Abdulqader                   Is there anything else I can assist you with?           03:34 PM, 03rd Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4686566