Subject: Ticket Assigned - Conversation with jayagandan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 09:26:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jayagandan jayagandan                    Bot:  Hi again! Bot:  Please enter your name Customer:  jayagandan Bot:  Hi Jayagandan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +9698532155            01:14 PM, 02nd Aug                   Abdulqader                   Hi Jayagandan, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:15 PM, 02nd Aug                     jayagandan                    I have placed a return request 3 days back, but it s not picked up yet           01:15 PM, 02nd Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:16 PM, 02nd Aug                     jayagandan                    Okay           01:17 PM, 02nd Aug                   Abdulqader                   You are contacting us regarding 8180305349           01:17 PM, 02nd Aug                     jayagandan                    No.           01:18 PM, 02nd Aug                     jayagandan                    8180187678           01:19 PM, 02nd Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:20 PM, 02nd Aug                     jayagandan                    Okay           01:20 PM, 02nd Aug                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 -5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96598532155).           01:21 PM, 02nd Aug                   Abdulqader                   Is there anything else I can assist you with?           01:22 PM, 02nd Aug                   Abdulqader                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: - email address : - Country of access - type of device used - Application version. - System version           01:22 PM, 02nd Aug                   Abdulqader                   Kindly ignore the previous message           01:23 PM, 02nd Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 PM, 02nd Aug                     jayagandan                    Okay. Courier partner came to pick up the item which I placed yesterday. But for the item which I placed 3 days before, they didn't come yet           01:24 PM, 02nd Aug                     jayagandan                    Thats my worry           01:24 PM, 02nd Aug                   Abdulqader                   If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           01:24 PM, 02nd Aug                     jayagandan                    Ok thank you           01:25 PM, 02nd Aug                   Abdulqader                   Is there anything else I can assist you with?           01:25 PM, 02nd Aug                     jayagandan                    No           01:25 PM, 02nd Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 PM, 02nd Aug                     jayagandan                    Thank you           01:26 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4681260