Subject: Ticket Assigned - Conversation with aswathy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Aug 2022 09:25:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aswathy aswathy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aswathy Bot:  Hi Aswathy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4680524780 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  974800309 Bot:  Please wait while we transfer you to an agent Agent:  Hi Aswathy, I'm Zina, how can I help you today? Customer:  Hello Customer:  I have placed the order today for click and collect Customer:  Order no. 4680524780 Customer:  Can the store be contacted and I can pick up the product from the store today itself Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 working day. You’ll receive an SMS and an email when your order is ready for collection. Agent:  We would like to inform you that we will do our best to expedite the collection of your order so you can get it as soon as possible. Customer:  Please. Can I collect it today by 2 pm from the DAR Al salam outlet as I have placed the pick up from yhere Agent:  We would like to inform you that your request has been submitted to the concerned team to get your order ready for collection the order the soonest as we can Agent:  Is there anything I can help you with? Customer:  No. Just this Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aswathy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4680524780 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Aswathy, I am Mais, Thank you for contacting us, How may I help you today Agent:  We can see that you are contacting us regarding your order : 4680524780 placed on 01/08/2022 that you will receive within 24 Hours Agent:  Is there any other query I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aswathy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4680524780 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:11 PM, 02nd Aug                   Abdulqader                   Hi Aswathy, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:12 PM, 02nd Aug                     aswathy                    Hi           01:12 PM, 02nd Aug                     aswathy                    I would like to know the current status of my order no. 4680524780           01:13 PM, 02nd Aug                     aswathy                    Will I be able to pick it up from Dar Al Salam Mall tod?           01:13 PM, 02nd Aug                     aswathy                    Today?           01:13 PM, 02nd Aug                     aswathy                    I have opted for click and collect           01:13 PM, 02nd Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:15 PM, 02nd Aug                     aswathy                    Ok           01:15 PM, 02nd Aug                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within1 - 2working days. You’ll receive an SMS and an email when your order is ready for collection.           01:16 PM, 02nd Aug                   Abdulqader                   Is there anything else I can assist you with?           01:17 PM, 02nd Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 02nd Aug                     aswathy                    Yes. I know that           01:20 PM, 02nd Aug                     aswathy                    But I wanted to know if the process can be made a little faster and can I collect the dress today from.the store           01:20 PM, 02nd Aug                     aswathy                    I had requested for the same yesterday itself           01:21 PM, 02nd Aug                   Abdulqader                   . Kindly note we'll do our best to prepare your order asap           01:22 PM, 02nd Aug                   Abdulqader                   Is there anything else I can assist you with?           01:23 PM, 02nd Aug                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:25 PM, 02nd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4681255