Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Aug 2022 14:47:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:40 PM, 01st Aug                     User                    my order number is 8180550163           06:40 PM, 01st Aug                     User                    Could you please tell me the status of my order           06:40 PM, 01st Aug                     User                    I just received a text saying my order was not processed           06:40 PM, 01st Aug                   Abdulqader                   Hi Dear, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           06:41 PM, 01st Aug                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:42 PM, 01st Aug                     User                    Ok           06:42 PM, 01st Aug                   Abdulqader              
       We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8180547392) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8180550163).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:43 PM, 01st Aug                     User                    Ok           06:43 PM, 01st Aug                     User                    Thank you for the confirmation           06:44 PM, 01st Aug                   Abdulqader                   Is there anything else I can assist you with?           06:44 PM, 01st Aug                   Abdulqader                   It was 
 a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:46 PM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4678437