Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 10:21:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer fo
 r us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097477644724            02:12 PM, 29th Jul                   Abdulqader                   Hi Ahmed, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:12 PM, 29th Jul                     ahmed                    How can use my credit in my basket           02:13 PM, 29th Jul                     ahmed                    I am trying to buy my basket but no option to buy from credit           02:14 PM, 29th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with 
 us           02:15 PM, 29th Jul                     ahmed                    Ok           02:15 PM, 29th Jul                   Abdulqader                   .You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:15 PM, 29th Jul                     ahmed                    I tried but no option my credit           02:15 PM, 29th Jul                   Abdulqader                   Is this your email is right [email-masked] ?           02:16 PM, 29th Jul                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           02:18 PM, 29th Jul                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any 
 unanswered query.           02:20 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666761