Subject: Ticket Assigned - Conversation with priyanka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 10:19:28 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka priyanka                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priyanka Bot:  Hi Priyanka ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartae Bot:  Please enter your order number to continue Customer:  9580117917 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971552696875            02:12 PM, 29th Jul                   A
 bdulqader                   H Priyankai, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:13 PM, 29th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:13 PM, 29th Jul                     priyanka                    /startOver           02:14 PM, 29th Jul                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9580117917 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (New 9580117941.  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an ema
 il notification for the same containing the tracking details.           02:14 PM, 29th Jul                   Abdulqader                   Is there anything else I can assist you with?           02:16 PM, 29th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:18 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666758