Subject: Ticket Assigned - Conversation with nadia magdaline antony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 10:04:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadia magdaline antony nadia magdaline antony                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadia magdaline antony Bot:  Hi Nadia Magdaline Antony ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543174758            01:53 PM, 29th Jul                     nadia magdaline antony                    Ok           01:54 PM, 29th Jul                   Abdulqader                   Hi Nadia , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:54 PM, 29th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:54 PM, 29th Jul                     nadia magdaline antony                    I placed an order on 26th..and i received it today           01:54 PM, 29th Jul                   Abdulqader                   You are contacting us regarding 9573960767           01:54 PM, 29th Jul                     nadia magdaline antony                    I have size issues...is it possible to exchange the item           01:55 PM, 29th Jul                   Abdulqader                   Could you please share your order number so that I can assist you further?           01:56 PM, 29th Jul                     nadia magdaline antony                    9579827217           01:56 PM, 29th Jul                     nadia magdaline antony                    By mistake i selected the return option           01:57 PM, 29th Jul                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           01:57 PM, 29th Jul                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           01:57 PM, 29th Jul                     nadia magdaline antony                    I paid by cash           01:57 PM, 29th Jul                     nadia magdaline antony                    So how i will get the refund           01:58 PM, 29th Jul                   Abdulqader                   We would like to inform you that a new return request has been created on 7/29/22 Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           01:59 PM, 29th Jul                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund as a voucher.           01:59 PM, 29th Jul                     nadia magdaline antony                    Why not cash           01:59 PM, 29th Jul                   Abdulqader                   We are truly sorry for the inconvenience caused to you. You can ask for cash if you will return the item through the store only           02:00 PM, 29th Jul                   Abdulqader                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:01 PM, 29th Jul                   Abdulqader                   Is there anything else I can assist you with?           02:02 PM, 29th Jul                     nadia magdaline antony                    No           02:03 PM, 29th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666710