Subject: Ticket Assigned - Conversation with surmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jul 2022 09:44:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with surmi surmi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  surmi Bot:  Hi Surmi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addi
 tional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  582203799            01:30 PM, 29th Jul                   Abdulqader                   Hi Surmi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:30 PM, 29th Jul                     surmi                    Hello i purchased a shoe from max and the shukran point is not credited           01:31 PM, 29th Jul                   Abdulqader                   We request you to
  please allow us some time to check your details and back to you, stay with us           01:31 PM, 29th Jul                     surmi                    Ok           01:31 PM, 29th Jul                   Abdulqader                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           01:32 PM, 29th Jul                   Abdulqader                   Is there anything else I can assist you with?           01:34 PM, 29th Jul                     surmi                    Can you tell me how much point is credited           01:37 PM, 29th Jul                   Abdulqader                   Pending Points: 5.0           01:38 PM, 29th Jul          
          Abdulqader                   Is there anything else I can assist you with?           01:38 PM, 29th Jul                     surmi                    ??           01:38 PM, 29th Jul                     surmi                    How much shukran point is credited           01:39 PM, 29th Jul                   Abdulqader                   5.0s hukran point           01:40 PM, 29th Jul                   Abdulqader                   Is there anything else I can assist you with?           01:41 PM, 29th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:43 PM, 29th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4666661