Subject: Ticket Assigned - Conversation with luma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jul 2022 09:30:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with luma luma                    Bot:  Hi again! Bot:  Please enter your name Customer:  luma Bot:  Hi Luma ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  shoemartkw Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8179842489 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:25 PM, 28th Jul                   Abdulqader                   H
 i Luma, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:26 PM, 28th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:26 PM, 28th Jul                     luma                    Abdulqader           01:26 PM, 28th Jul                     luma                    Hi           01:26 PM, 28th Jul                     luma                    I want to cancel the processing order           01:26 PM, 28th Jul                   Abdulqader                   Unfortunately, we won't be able to cancel your order  8179842489 at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:27 PM, 28th Jul                     luma                    Ok cool t
 hanks           01:27 PM, 28th Jul                   Abdulqader                   Is there anything else I can assist you with?           01:27 PM, 28th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:29 PM, 28th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4663613