Subject: Ticket Assigned - Conversation with uzma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 09:59:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with uzma uzma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7379722786 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97335489826 Bot:  Please wait while we transfer you to an agent Agent:  Hi dear customer, 
 I am Mais, Thank you for contacting us, How may I help you today Customer:  Hello Customer:  I have made an order yesterday and paid for it and amount is been deducted from my account Customer:  But later on I got the mail the order is not been processes and no amou Customer:  No amount is been deducted you have pay at the time of delivery Customer:  Can you please look into it Customer:  Hello Customer:  ??? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7379722766) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7379722786).  The payment has been captured only once from your account which is for the new successfully placed ord
 er. Agent:  Is there any other query I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  uzma Bot:  Hi Uzma ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7379868369 Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve y
 our query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:52 PM, 27th Jul                   Abdulqader                   Hi Uzma, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:52 PM, 27th Jul                     uzma                    Hello           01:52 PM, 27th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:52 PM, 27th Jul                     uzma                    I have made an order yesterday it was showing to me that the ordee is not processes           01:53 PM, 27th Jul                     uzma                    May I know the reason           01:53 PM, 27th Jul                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7379868369) was not placed su
 ccessfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7379869296).  The payment has been captured only once from your account which is for the new successfully placed order.           01:54 PM, 27th Jul                   Abdulqader                   Is there anything else I can assist you with?           01:56 PM, 27th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:58 PM, 27th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4660132