Subject: Ticket Assigned - Conversation with sushmitha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 09:50:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sushmitha sushmitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sushmitha Bot:  Hi Sushmitha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339005243            01:38 PM, 27th Jul                     sushmitha                    Ok           01:38 PM, 27th Jul                   Abdulqader                   Hi Sushmitha thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:39 PM, 27th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:39 PM, 27th Jul                     sushmitha                    I have already returned the product. But in app its showing  the return request is canceled and the amount is not credited to my app account           01:39 PM, 27th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:40 PM, 27th Jul                     sushmitha                             01:40 PM, 27th Jul                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online           01:43 PM, 27th Jul                     sushmitha                    Its already  more than 3 days           01:43 PM, 27th Jul                   Abdulqader                   The item is still with the courier and it generally takes 3-5 working days to deliver the items to our warehouse.           01:45 PM, 27th Jul                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           01:46 PM, 27th Jul                   Abdulqader                   Is there anything else I can assist you with?           01:48 PM, 27th Jul                     sushmitha                    No thanks.           01:49 PM, 27th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:49 PM, 27th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4660094