Subject: Ticket Assigned - Conversation with haifa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jul 2022 08:10:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haifa haifa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  haifa Bot:  Hi Haifa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7379763877 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333500913            12:01 PM, 27th Jul                     haifa                    Ok           12:02 PM, 27th Jul                   Abdulqader                   Hi Haifa, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:02 PM, 27th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:02 PM, 27th Jul                     haifa                    Hi dear I need your help to change the location of my order as I haven’t notice it           12:03 PM, 27th Jul                     haifa                    Order # 7379763877           12:03 PM, 27th Jul                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.  Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.           12:03 PM, 27th Jul                     haifa                    I wanted to pick it up here in city center as I live here in Manama           12:04 PM, 27th Jul                   Abdulqader                   We are truly  sorry  y we won't be able to change your store collection           12:04 PM, 27th Jul                   Abdulqader                   Is there anything else I can assist you with?           12:05 PM, 27th Jul                     haifa                    I see as upon seeing the status still not ready to pick it up so I was thinking still possible to change it           12:05 PM, 27th Jul                     haifa                    I would like to track also some of my orders if it’s ready for collection           12:06 PM, 27th Jul                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within1-2 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:07 PM, 27th Jul                     haifa                    Ok then th           12:08 PM, 27th Jul                   Abdulqader                   Is there anything else I can assist you with?           12:08 PM, 27th Jul                     haifa                    Nothing else dear thanks           12:09 PM, 27th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:09 PM, 27th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4659675