Subject: Ticket Assigned - Conversation with karen taylor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jul 2022 09:30:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karen taylor karen taylor                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Karen Taylor ,what do you need help with? Customer:  I’m still awaiting on you???! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Karen Taylor ,what do you need help with? Customer:  I have been waiting 20 minutes!!!!! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Karen Taylor ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:15 PM, 26th Jul                     karen taylor                    Hi, can you please advise when I still receive my refund back to my bank account. Order number 7376488283           01:16 PM, 26th Jul                   Abdulqader                   Hi Karen , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:16 PM, 26th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:16 PM, 26th Jul                     karen taylor                    I have Ben waiting for 20 mins and no- came back to me?!!           01:16 PM, 26th Jul                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Please note that we do not have the service of transferring My credit money to another account at the moment. Also note that my credit money has no expiry date. It will be of your benefits to use it on your future shopping with us.           01:17 PM, 26th Jul                     karen taylor                    I want the money transferred to my bank!! I did not request you to give me credit in my max account!!!!!           01:18 PM, 26th Jul                     karen taylor                    I asked for the lowboy to be returned to bank card!!!!           01:19 PM, 26th Jul                     karen taylor                    I don’t want to Sue max again nafter the device !!! I placed this order on the 1st June!!! And I have faced terrible customer service and delays. I do not want to purchase form you again!!           01:20 PM, 26th Jul                   Abdulqader                   We are truly sorry as our policy If you've paid for your order by Credit or Debit Card (except a Benefit Debit Card)your refund will be credited to your card or bank account.           01:20 PM, 26th Jul                     karen taylor                    Yes exactly! I still have NOT received the money!           01:21 PM, 26th Jul                     karen taylor                    Yes my max account is showing 40bd credit. Which is Not what I wanted           01:21 PM, 26th Jul                   Abdulqader                   please note that for Benefit  pay we can not transfer the amount to your account Kindy visit our website for more information           01:23 PM, 26th Jul                   Abdulqader                   https://helpbh.centrepointstores.com/en/support/solutions/folders/How%20do%20I%20get%20a%20refund%20if%20I%20paid%20for%20my%20order%20by%20Credit%20or%20Debit%20Card?           01:23 PM, 26th Jul                     karen taylor                    So what are you saying????           01:24 PM, 26th Jul                     karen taylor                    I cannot get my money back??           01:24 PM, 26th Jul                     karen taylor                    Your team should have been clear to me weeks ago. !           01:25 PM, 26th Jul                     karen taylor                    Flipping useless           01:25 PM, 26th Jul                     karen taylor                    Check all correspondence over the last month!!!!           01:25 PM, 26th Jul                     karen taylor                    I don’t think I paid via benefit pay!           01:26 PM, 26th Jul                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED XX ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option40.5           01:26 PM, 26th Jul                   Abdulqader                   40.5 BHD sorry           01:26 PM, 26th Jul                   Abdulqader                   Is there anything else I can assist you with?           01:28 PM, 26th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:30 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4656367