Subject: Note Added - [#4612627] I didn't receive the delivery (9578176512)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jul 2022 17:19:51 +0000

Hi ,    Ritesh Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4612627    Subject:  I didn't receive the delivery (9578176512)   Requester: Al_roa    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM478836D07A4841488D68BFC83C1EAB66" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav Khemka</span></a>
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<div class="MsoNormal">Can you please check this ?</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><a href="Centrepointstores.com" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="623" height="239" style="width:6.493in;height:2.493in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MzQ4NDkyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WCiq9dxPaqV1oqqRbwOtixWbIBuJaQGzdCC0EnUg3OA" data-id="2043363484922"></span></a></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, July 23, 2022 6:35 PM<br>
<b>To:</b> Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4612627] - I didn't receive the delivery (9578176512)</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement :  Refund approval. <br>
Order Date :Jul 12, 2022<br>
Order ID: 9578176512<br>
Tracking ID: FP071222001662<br>
Total value: AED281.00<br>
Concept: Centrepoint<br>
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Issue Description :As per the Hybris the order has been delivered on 7/12/22 but customer confirmed that he did not received the order, He is waiting for refund.<br>
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Case history : The customer reached out to us on 12 Jul 2022 . and we have checked with the carrier team but there was no conformed POD for the order.<br>
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Customer's history : The customer is with us since 5/3/20 and this is his 10th order with us. <br>
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Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. <br>
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Regards,<br>
Mazin Bassi</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4612627:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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