Subject: Ticket Assigned - Conversation with rakib hossain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jul 2022 10:17:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rakib hossain rakib hossain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rakib hossain Bot:  Hi Rakib Hossain ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96594461260 Bot:  Please wait while we transfer you to an agent Agent:  Hi Rakib , Thank you for contacting us. My name is Mazin Bassi How may I help you? Customer:  I sen Customer:  I send one return request Customer:  8178963246 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Sure Agent:  As we can see the item still no collected from you Customer:  Yes Customer:  I want to know when come to collect that Agent:  We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: ( 96594461260). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further. Agent:  Is there anything else i can help you with ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Rakib , I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hy Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  HELLO Bot:  Hi again! Bot:  Please enter your name Customer:  rakib hossain Bot:  Hi Rakib Hossain ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:11 PM, 24th Jul                   Abdulqader                   Hi Rakib , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:11 PM, 24th Jul                     rakib hossain                    Yes           02:12 PM, 24th Jul                     rakib hossain                    I have an return request           02:12 PM, 24th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:12 PM, 24th Jul                     rakib hossain                    Can you check pls           02:12 PM, 24th Jul                     rakib hossain                             02:12 PM, 24th Jul                   Abdulqader                   ​Please note that according to returns tracking ID: 7000075110, we can see that your items were collected from you on Jul 23 2022.           02:14 PM, 24th Jul                     rakib hossain                    Yes           02:15 PM, 24th Jul                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           02:15 PM, 24th Jul                     rakib hossain                    What is the update status           02:15 PM, 24th Jul                     rakib hossain                    Oo           02:15 PM, 24th Jul                     rakib hossain                    Ok           02:15 PM, 24th Jul                   Abdulqader                   Once we receive the product in our warehouse, after we verify your returns, we will process your refund.           02:15 PM, 24th Jul                     rakib hossain                    Okay thanks           02:15 PM, 24th Jul                   Abdulqader                   Is there anything else I can assist you with?           02:16 PM, 24th Jul                     rakib hossain                    Jo tnqmjs           02:16 PM, 24th Jul                     rakib hossain                    No thanks           02:16 PM, 24th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4649475