Subject: Ticket Assigned - Conversation with good afternoon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jul 2022 10:42:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with good afternoon good afternoon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  good afternoon Bot:  Hi Good Afternoon ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971561845225            02:32 PM, 23rd Jul                   Abdulqader                   Hi Dear, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:33 PM, 23rd Jul                     good afternoon                    I wouldike to exchange  and at the same time to placr a new items as well to be deliver on the same time           02:33 PM, 23rd Jul                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:34 PM, 23rd Jul                     good afternoon                    Ok           02:34 PM, 23rd Jul                     good afternoon                    9579338255           02:35 PM, 23rd Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:36 PM, 23rd Jul                     good afternoon                    Ok           02:37 PM, 23rd Jul                   Abdulqader                   ​We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:           02:37 PM, 23rd Jul                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           02:37 PM, 23rd Jul                     good afternoon                    Ok           02:38 PM, 23rd Jul                     good afternoon                    Thank you           02:38 PM, 23rd Jul                   Abdulqader                   Is there anything else I can assist you with?           02:38 PM, 23rd Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:41 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4646476