Subject: Ticket Assigned - Conversation with wahab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jul 2022 10:17:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wahab wahab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wahab Bot:  Hi Wahab ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9659886-880            02:05 PM, 23rd Jul                   Abdulqader                   Hi Wahab, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:06 PM, 23rd Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:06 PM, 23rd Jul                   Abdulqader                   We request you to please allow us more time           02:08 PM, 23rd Jul                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:11 PM, 23rd Jul                     wahab                    I would like to know how I will receive my money if I request a return online?           02:11 PM, 23rd Jul                   Abdulqader                   Please confirm. for Cash on delivery or paid order           02:12 PM, 23rd Jul                     wahab                    I paid via K-net           02:13 PM, 23rd Jul                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method           02:14 PM, 23rd Jul                     wahab                    Ok thanks           02:14 PM, 23rd Jul                   Abdulqader                   Is there anything else I can assist you with?           02:14 PM, 23rd Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:17 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4646388