Subject: Ticket Assigned - Conversation with lina
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jul 2022 08:48:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lina lina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lina Bot:  Hi Lina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  0000 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01276623577            12:26 PM, 23rd Jul                   Abdulqader                   Hi Linathank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:27 PM, 23rd Jul                     lina                    Hello           12:27 PM, 23rd Jul                     lina                             12:27 PM, 23rd Jul                     lina                    Im trying to make an order it takes forever to load after i enter my card details           12:28 PM, 23rd Jul                     lina                    I did it as guest           12:28 PM, 23rd Jul                     lina                    When i try to sign up for an account it tells me invalid captcha every single time           12:29 PM, 23rd Jul                     lina                    R u there?           12:30 PM, 23rd Jul                   Abdulqader                   We sincerely apologize for the issue that you are facing howeve please provide us a Screenshot Of The Issue so that we can investigate further and assist you accordingly with this.           12:31 PM, 23rd Jul                     lina                    I already did scroll up           12:31 PM, 23rd Jul                     lina                             12:32 PM, 23rd Jul                     lina                    I tried several times and each time same thing           12:32 PM, 23rd Jul                   Abdulqader                   For screenshot you have  provide it  we cannot see any error           12:32 PM, 23rd Jul                     lina                    I loads forever and just keeps loading           12:33 PM, 23rd Jul                   Abdulqader                   we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           12:33 PM, 23rd Jul                   Abdulqader                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: - email address : - Country of access - type of device used - Application version. - System version           12:34 PM, 23rd Jul                     lina                             12:34 PM, 23rd Jul                     lina                    [email-masked]           12:34 PM, 23rd Jul                     lina                    Egypt           12:34 PM, 23rd Jul                     lina                    Iphone 11           12:34 PM, 23rd Jul                     lina                    Centrepoint website           12:35 PM, 23rd Jul                     lina                    From safari           12:35 PM, 23rd Jul                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:35 PM, 23rd Jul                   Abdulqader                   we will be on touch with you and contact you on your email           12:35 PM, 23rd Jul                     lina                    iOS 15.5           12:36 PM, 23rd Jul                   Abdulqader                   Is there anything else I can assist you with?           12:36 PM, 23rd Jul                     lina                    Will it help if i made someone from dubai do it on my behalf?           12:37 PM, 23rd Jul                     lina                    Is the problem because im trying from different country?           12:37 PM, 23rd Jul                     lina                    Should i get the application instead of the website?           12:38 PM, 23rd Jul                   Abdulqader                   At Which country you are trying ?           12:38 PM, 23rd Jul                     lina                    Im trying from Egypt           12:39 PM, 23rd Jul                     lina                    With a mastercard and the order will be delivered to dubai           12:39 PM, 23rd Jul                     lina                    So i guess i shouldn’t be facing any problems           12:40 PM, 23rd Jul                   Abdulqader                   We truly sorry but Kindly note for CenterPoint is not available in Egypt           12:40 PM, 23rd Jul                     lina                    I know           12:41 PM, 23rd Jul                     lina                    It’s an online order and i pay for it to be delivered normally to dubai           12:41 PM, 23rd Jul                     lina                    Im not expecting it to come to Egypt           12:41 PM, 23rd Jul                   Abdulqader                   Accept our sincere apologies please note that you can not place an order from Egypt for CenterPoint           12:43 PM, 23rd Jul                     lina                    So it will go through if it was made from dubai with my card?           12:44 PM, 23rd Jul                     lina                    So the problem is the IP address ?           12:44 PM, 23rd Jul                   Abdulqader                   But the website it will not accept your order as the we don't have service to pay online in Egypt           12:45 PM, 23rd Jul                   Abdulqader                   Is there anything else I can assist you with?           12:46 PM, 23rd Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 PM, 23rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4646057